Gravity Haus F&B Director

Job Summary

The F&B Director is responsible for defining, training, organizing, and overseeing the successful execution of all F&B operations for a specific Gravity Haus F&B Operation. The correct candidate must have a “hands-on” approach and is responsible for the overall administration and success of all Food & Beverage operations. This position will oversee the collective brand execution of service staff training, culinary operations, menu/concept development, reservations management, in-room F&B, beverage programs, retail, and event operations. The F&B Director will be held accountable for maintaining established costs and quality standards. KPIs for this position include employee retention and development, overall profitability and top line revenue growth in F&B operations, beverage cost controls, retail sales, adherence to brand standards, operational excellence, and employee/member/guest review scores. This role must organize their responsible outlets to ensure it can deliver effortless and seamless service to guests and members, providing exceptional levels of guest service throughout the food and beverage experience. The F&B Director will participate in the overall corporate operations management as a member of the Gravity Haus Operations Property Executive Committee and reports directly to the Corporate Food and Beverage Director. The position will continually look for opportunities to increase revenue from Food, Beverage and Retail sales while keeping within the established brand ideals of providing enlightened hospitality curated for the modern adventurer. 

The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, resourceful, and meticulous F&B Director who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop with a bootstrap. Any Gravity Haus leader must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences. 

Job Description

The F&B Director is responsible for performing and completing the following job functions to the highest standard:

  • Lead the development of an annual operating plan for their F&B lines of business. This plan should include staffing guidelines, ordering procedures, operating hours, roles and responsibilities of on-premise management, product selections, and menu design and planning. 

  • Assist in the development and approval of company Standard Operating Procedures and Brand Standards.

  • Provide hands-on leadership to execute and direct all operations with special attention to front of house training, service standards, hiring, and procedures. 

  • Intimately learn and support the obsessive quality controls of Unravel Coffee and lead the proliferation of coffee appreciation and culture across the Gravity Haus community through relentless attention to detail and procedural efficiency, effective retail marketing, and quality controls. 

  • Assist in the development and growth of the Unravel roasted coffee retail business. 

  • Negotiate vendor relationships, preferred pricing and product access, and coordinate efficient operations for purchasing, inventory, and accounting controls.   

  • Ensure all inventory management procedures are being upheld in a timely and thorough manner. 

  • Manage all POS systems, ensure best practices are followed for efficiency, accuracy, and optimization. 

  • Actively look for ways to reduce waste, compost, recycle, and overall reduce the impact of the F&B operations. 

  • Ensure the F&B operations have a strong retail program that effectively cross-promotes the GH family of brands. 

  • Provide HR management and leadership for your business unit. 

  • Assist the executive team in long term planning, concepting, and development of new lines of business. 

  • Control the flow of information and corporate directives to on-premise management and teams. 

  • Develop impressive brand-affirming menus, cocktails, baked goods, house-made specialties, in-room amenities, and member or group dining experiences. 

  • Ensure timely and accurate reporting of business financials and business performance assessments.

  • Create and participate in special events that increase the overall business potential with special efforts to drive F&B sales and brand awareness. 

  • Work with partners and the internal marketing team to increase the opportunities for press coverage, social media influence, and other forms of unpaid third party marketing. 

  • Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus departments. 

  • Perform administrative duties including processing vendor invoices, reimbursements, filing, copying, etc.

  • Manage, maintain and organize files on the relevant company team drives.

  • Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.

  • Act as a professional leader of the business, culture, and community at all times. 

  • Assist in other departments and in other job functions on an as-needed basis.

  • Be familiar with the entire Gravity Haus family of businesses.

  • Form strong positive working relationships with hotel management personnel. 

  • Performs other tasks as assigned by the CEO, COO, or Corporate F&B Director. 

Job Requirements

  • Exceptional oral and written communication skills.

  • Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.

  • 4+ years of senior management experience in F&B operations. 

  • A strong appreciation and interest in outdoor recreation, health, and wellness.

  • Professional appearance, demeanor, and attitude.

  • Strong financial acumen.

  • Proven track record of providing exceptional customer service.

  • Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.

  • Must be willing to sign NDA, non-compete, and IP agreements.

  • Must be willing to routinely travel to Haus locations, Northfield GH office, and event locations.

  • Able to work as many hours as the business demands and be willing to maintain a flexible schedule, including nights, weekends and holidays.

  • College degree preferred / work experience considered.

  • Experience in fast-paced environment required,

  • Excellent organizational and communication skills.

  • Proficiency in Office and Google Suite required.

  • Ability to meet tight deadlines and prioritize time.

  • Detail-oriented, organized and is able to meet specific deadlines.

  • Has the ability to act independently with minimal or no supervision.

  • Must be proficient with MS Office/Google equivalent products.

  • Time management and problem solving skills

  • Self-motivated, well organized, and goal-oriented

Above market level competition plus bonus opportunities up to 20% of base salary.