Join a community of like-minded adventurers on our mission to galvanize a global membership of outdoor enthusiasts who care about their personal growth and the planet. Gravity Haus Vail (formerly Vail Mountain Lodge) re-opened with Vail's hottest new food and beverage program, brand new lobby, modern hotel rooms, while our recovery spa and fitness facility are slated to open late November.
We offer a strong winter incentive program toward one of the following options: ski pass, wellness program, parking or bus pass in addition to an Employee Gravity Haus Membership that includes discounts across our divisions, select partners and fitness membership.
We are looking for a passionate Front Desk Agent to join our team of genuine hospitality professionals. The ideal candidate delivers a welcoming and knowledgeable experience to all who venture to Dryland Fitness & Spa. Must possess a heart for hospitality and be committed to seeking solutions that drive loyalty with our clients. A relentless positive attitude and willingness to strive for excellence is required. Personal commitment to growth and wellness is preferred.
Essential duties and responsibilities:
Is an AMBASSADOR.
Conducts tours of the facility and promotes Gravity Haus membership benefits.
Provides warm welcome for members and guests at Dryland Fitness & Spa.
Delivers exceptional customer service by anticipating client needs, and seeking solutions.
Acts as a resource for all policies, programs, services and activities related to Gravity Haus, Dryland Fitness & Spa, retail items, cancellation policies, membership sales, etc.
Continually strives to understand all the services, products and sales items in the retail, fitness, spa, Slope Room, Unravel & Gravity Haus.
Stays up-to-date and well-versed department developments. Uses proper communication tools to receive and pass along information.
Is efficient and is committed to quality.
Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of Dryland Fitness & Spa.
Maintains a sense of order and efficiency for desk operations via proper scheduling of clients for appointments, packages, and events.
Answers the telephone and directs calls as appropriate.
Handles all the billing and point-of-sale functions including day pass, membership, spa services and retail sales.
Maintains cleanliness and functionality of the facility. Reports maintenance or housekeeping issues in a timely manner.
Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked.
Monitors the daily appointments and facility traffic to ensure the proper number of staff are on duty to assist guests/members. Notifies management if there is a shortcoming or needs to be addressed.
Assists Supervisor in performing scheduled inventory of reception desk stations and retail area for proper ordering.
Is TRUSTWORTHY, RELIABLE, and comfortable playing on a TEAM.
Prepares daily reports as requested.
Accurately prepares all receipts for services and retail sales.
Monitors all monies for services and retail sales.
Assists in training new team members as requested.
Performs or assists with special projects or events as delegated by the Management Team or designate.
All other duties as assigned.