Haus Quiver Retail Service Rep- Part Time

Location: 2949 Federal. Denver, CO (located in Nurture, A Wellcare Marketplace)


Job Summary

The Haus Quiver (HQ) Retail Service Rep is responsible for fulfilling HQ gear subscription service requests for outdoor recreation gear and apparel including a fleet of mountain and hybrid bikes. This role requires the knowledge and experience to properly and efficiently maintain all gear. During HQ fulfillment this role must provide a helpful and organized fitting of gear along with usage and return instructions to our members.  Additionally this role is responsible for soliciting and transacting retail sales in the HQ retail space for members and non-members, educating and signing up new HQ members, promoting all Gravity Haus memberships, maintaining inventory levels, and ensuring all visitors experience a welcoming, helpful, knowledgeable and enthusiastic representative of the Gravity Haus brand when exploring the HQ retail and gear fulfillment space. 


The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, resourceful, and meticulous Haus Quiver Retail Service Rep who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop with a bootstrap startup. Any Gravity Haus team member must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences. 


Job Description

The Haus Quiver Retail Service Rep is responsible for performing and completing the following job functions to the highest standard:

  • Open and close the HQ retail & gear fulfillment spaces

  • Properly store and maintain all inventory. 

  • Actively promote and sell HQ memberships and retail by providing welcoming, helpful, and knowledgeable communications of our offerings to visitors and our membership community. 

  • Assist to develop and maintain quality standards for organization and management of  inventory, retail merchandising, storage, fulfillment, and cleanliness. 

  • Develop positive working relationships with other property team members and actively promote memberships and retail offerings to the local community.  

  • Ensure daily operational procedures including opening and closing checklists, and member fulfillment protocols are carried out consistently and to standard for the Denver location. 

  • Manage HQ backend for inventory management and ensure members have access to the correct availability at all times. 

  • Actively look for ways to reduce waste and the overall environmental impact of the HQ retail operation. 

  • Work with partners and the internal marketing team to increase the opportunities for increasing awareness of the HQ suite of services and offerings. 

  • Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus teams.  

  • Perform administrative duties including processing vendor invoices, slack communications, email, and member/guest communications. 

  • Manage, maintain and organize files on the relevant company shared drives.

  • Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.

  • Act as a professional representative of the business, culture, and community at all times. 

  • Assist in other departments and in other job functions on an as-needed basis.

  • Be familiar with the entire Gravity Haus family of businesses.

  • Form strong positive working relationships with all constituents. 

  • Performs other tasks as assigned by the Haus Quiver Operations Manager, the CBO or COO. 


Job Requirements

  • Exceptional oral and written communication skills.

  • Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.

  • 3+ years of  experience in customer service and/or outdoor recreation.

  • A strong appreciation and interest in outdoor recreation, health, and wellness.

  • Professional appearance, demeanor, and attitude.

  • Strong knowledge of outdoor recreation gear, brands, and pursuits. 

  • Proven track record of providing exceptional customer service.

  • Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.

  • Must be willing to sign NDA, non-compete, and IP agreements.

  • Must be willing to routinely travel to Haus locations and regularly report to work at HQ Denver in Nurture. 

  • Able to work at least 16 hours per week routinely and occasionally more as the business demands.

  • College degree preferred / work experience considered.

  • Excellent organizational and communication skills.

  • Proficiency in Office and Google Suite required.

  • Detail oriented with specific interest in maintaining gear for optimal user experience. 

  • Has the ability to act independently with minimal or no supervision.

  • Must be reasonably proficient with Google business suite, Slack, and email. 

  • Time management and problem solving skills

  • Self-motivated, well organized, and goal-oriented.


ABOUT GRAVITY HAUS

Founded in 2019 by Jim Deters, Gravity Haus is a like-minded community for the modern adventurer. Gravity Haus is building a membership community for like-minded outdoor recreationists in amazing destinations. 


The Gravity Haus mission is to create a globally conscious community for the modern adventurer. Our community consists of those who care about the planet and their personal growth. Based in the heart of the Rocky Mountains, we are built for community and tailored to adventure. We aim to curate a sustainable experience for our adventure loving community specializing in uniquely designed guest rooms, functional co-working spaces, world class guided experiences, thoughtfully crafted food and beverage, and holistic training and recovery. WE ARE CREATING A GLOBALLY CONSCIOUS COMMUNITY FOR THE MODERN ADVENTURER.

WE BELIEVE IN ASKING 3 QUESTIONS

Is it good for you? Is it good for the planet? Is it an amazing experience?

We accomplish this by:

  1. Innovating modern hospitality with a focus on sport and providing access to curated guided adventures creating unique experiences in our Haus and in nature.

  2. Creating deep human connections and relationships with our members and guests at every touchpoint and in all outlets through unexpectedly genuine hospitality.

  3. Fostering a community that encourages the achievement of each member’s personal goals and growth. 


If you’re an entrepreneur, have a passion for hospitality and want to build a community of like-minded adventure enthusiasts, we invite you to submit your resume and application at gravityhaus.com/careers. We appreciate all applicants for their interest however, only those selected for an interview will be contacted. Applicants who do not already have legal

permission to work in the United States will not be considered. Gravity Haus is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.