Job Title: Gracehaven Comprehensive Case Manager (Northern Ohio)

Goal: To provide trauma-informed case management services to survivors and youth at risk of child sexual exploitation and trafficking.

Key Objectives:

  • Responsible to provide trauma-informed care coordination
  • Responsible for facilitating and promoting Family Engagement and Collaborative Partnerships with Community Stakeholders
  • Responsible to provide individual and family based prevention and intervention education
  • Responsible for administrative compliance
  • Responsible to participate in ongoing supervision and professional development
  • Responsible to fulfill staff spiritual responsibilities and leadership
  • Responsible to perform related duties as assigned by program supervisor or director


Specific Duties:

Responsibilities include, but are not limited to, the following:

Provide Trauma-Informed Care Coordination

  • Maintain a caseload of approximately 15 active community clients across the northern region of Ohio
  • Contact prospective clients within 48 hours (2 business days) of receiving a referral, schedule an intake appointment, coordinate consents and releases of information
  • Establish a trauma-informed, authentic relationship with clients and their network of support (legal guardian, families, multidisciplinary service providers, etc.) 
  • Engage youth in a strengths and needs assessment, complete HCGC Initial Checklist to determine eligibility, and administer or complete initial data collection tolls
  • Coordinate a collaborative team made up of a combination of natural supports (including connecting with a mentor), community based partner organizations, and the multiple systems clients interface with
  • Coordinate the team, facilities partnerships, and provide leadership in the development, implementation, and evaluation of clients' Individualized Empowerment Plan (ISP).
  • Responsible for overseeing and monitoring client's progress toward individual goals and objectives. Administer ongoing data collection tools to monitor progress and identify continued areas of need and/or obstacles.
  • Take the initiative to facilitate problem-solving strategies when obstacles or challenges arise with assigned clients
  • Work in conjunction with the client and team to identify needs and connect them to community-based resources and services (medical referrals, social service referrals, housing or other appropriate Pathway) to remove barriers to care (transportation, housing, etc.) and meet basic needs. Open and complete all Pathways specific to the client and family system being served.
  • Facilitate mentoring relationships in partnership with COYFC or GCYFC Mentoring by referring client for the mentoring program.


Family Engagement and Collaborative Partnerships with Community Stakeholders

  • Responsible for communicating and maintaining good working relationships with the client's family and custodians. Serve as the point of contact for service team members and families.
  • Responsible to communicate and maintain good working relationships with custodians and partner agencies/organizations working with clients.
  • Responsible for facilitating interagency collaborative meetings, attending and providing advocacy, support, and progress reports to court, attending and participating in children services semi-annual reviews
  • Actively participate in a coverage rotation for monthly coalitions and sub-committee meetings, Collaborative and Special Interest Initiatives (Runaway, HUB, Service Provider, Trauma Collaborative, etc.), Specialized Dockets (Empowerment/CATCH Court, Restore Court, Safe Harbor, etc.) as assigned
  • Coordinate and submit monthly progress reports to Children Service Agencies, The Department of Youth Services, and other service team members relevant to the client's team.


Provide Prevention and Intervention Education

  • Provide direct care prevention education to youth and families on topics relevant to their needs utilizing best practice curriculum (DMST education curriculum, stages of change, pregnancy prevention, relapse prevention, etc.)
  • When expanding case management services into a new region, assist with networking, public speaking, educating the community about Gracehaven services and referral process, and participate in public awareness events.


Administrative Compliance

  • Responsible for maintaining accurate and up to date case management records, case notes, and program documentation in accordance with the standards specific to CARF, Ohio MHAS, OAC codes, ODJFS, HCGC/Medicaid, grant requirements, contracts, DCFS, Ohio DYS, and other regulatory bodies
  • Complete all required documentation utilizing all required systems and submission processes within 48 hours (2 business days) or within a specified deadline
  • Document and report mileage and expenses monthly for accountability and financial stewardship
  • Report monthly data in accordance with grant requirements and Gracehaven quality assurance/insurance data collection and requirements
  • Create a Thriver Plan with the youth and support team in preparation for client discharge
  • Complete final data collection and discharge summary prior to service completion
  • Comply with all applicable state and federal laws and regulations related to the security, protection and privacy of Personally Identifiable Information (PII) and Protected Health Information (PHI), including without limitation the Health Insurance Portability and Accountability Act of 1996 and regulations as amended and updated


Supervision and Professional Development

  • Responsible for actively participating in bi-weekly  individual resilience informed practice supervision, resilience based group supervision and team building initiatives, and weekly-bi-weekly case consultation and staffings
  • Responsible for creating and implementing an individual professional development plan in conjunction with your direct supervisor
  • Responsible for attending 20 hours of training within the first 30 days, 32 additional hours within the first year of employment, and participating in 24 hours of additional ongoing training and professional development opportunities annually
  • Participate in monthly Gracehaven All-Staff meetings, and COYFC All-Staff meetings
  • If CHW licensed, attend at least 9 of the 12 monthly CHW meetings and all scheduled mandatory training, and conference calls
  • Assist in annual Gracehaven and COYFC fundraising and awareness events (Over the Edge, See the Story, Be the Story, etc.). Invite a minimum of 4 new people to See the Story/Be the Story each year.


Spiritual Integrity and Leadership

Because COYFC, its affiliates and subsidiaries are a part of the same faith-based organization and share a faith mission and set of values, we require all employees to consistently apply and live according to the religious mission and theology beliefs of COYFC. Each staff member, regardless of role, is asked to:

  • Articulate and uphold COYFC religious beliefs and practices at work and outside of work. Each employee serves to represent the religious message and mission of COYFC (as outlined in the Statement of Faith and Mission) to the broader community
  • Be ready and willing to lead and contribute to distinctly Christian activities
  • Be prepared to hold spiritual conversations with youth as they show interest or initiate those discussions
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