JOB TITLE: Gracehaven Comprehensive Case Manager
Supervisor: Comprehensive Case Management Program Supervisor
GOAL: To provide trauma-informed case management services to survivors and
youth at risk of child sexual exploitation and trafficking.
● Responsible to Provide Trauma-Informed Care Coordination
● Responsible for facilitating and promoting Family Engagement and Collaborative
Partnerships with Community Stakeholders
● Provide individual and family based prevention and intervention education.
● Administrative Compliance
● Participate in Oncall/Hotline Coverage Rotation and Crisis Management
● Participate in ongoing Supervision and Professional Development
● Maintain Spiritual Integrity and Leadership
● Performs related duties as assigned by program supervisor or director.
SPECIFIC DUTIES and Responsibilities
Responsibilities include, but are not limited to, the following:
Provide Trauma-Informed Care Coordination
● Maintains a caseload of approximately 10-12 active community clients.
● Contacts prospective clients within 48 hours (or 2 business days) of receiving a referral, to
schedule initial intake appointment, coordinate consents and releases of information.
● Establishes a trauma-informed, authentic relationship with clients and their network of support
(legal guardian, families, multidisciplinary service providers, etc.).
● Engages youth in a strengths and needs assessment, completes and administers or completes
initial data collection tools.
● Coordinates a collaborative team made up of a combination of natural supports (including
connecting with a mentor), community based partner organizations, and the multiple systems
clients interface with.
● Coordinates the team, facilitates partnerships, and provides leadership in the Provides leadership
in the development, implementation, and evaluation of clients Individualized Empowerment Plan
● Responsible for overseeing and monitoring client’s progress towards individual goals and
objectives. Administers ongoing data collection tools to monitor progress and identify continued
areas of need and/or obstacles.
● Takes the initiative to facilitate problem solving strategies when/if obstacles and/or challenges
arise with their assigned clients.
● Works in conjunction with the client and team to identify needs and connect them to
community-based resources and services (i.e medical referrals, social service referral, housing or
other appropriate Pathway) to remove barriers to care (i.e. transportation, housing, etc.) and meet
● Facilitate mentoring relationships in partnership with COYFC Mentoring by referring clients for
mentoring services as appropriate.
Family Engagement and Collaborative Partnerships with Community Stakeholders:
● Responsible for communicating and maintaining good working relationships with the client's
family and custodians. Serves as the point of contact for service team members and families.
● Responsible to communicate and maintain good working relationships with custodians and
partner agencies/organizations working with clients.
● Responsible for facilitating interagency collaborative meetings, attending and providing
advocacy, support, and progress reports to court, attending and participating in children services
● Actively participates in a coverage rotation for monthly coalitions & sub-committee meetings,
Collaborative & Special Interest Initiatives (Runaway, Service Provider, Trauma Collaborative,
etc.), Specialized Dockets (Empowerment/CATCH court, Restore Court, Safe Harbor, etc.),, as
● Coordinates and submits monthly progress reports to Children Service Agencies, The Department
of Youth Services, and other services team members relevant to the clients team.
Provide Prevention and Intervention Education
● Provides direct care prevention education to youth and families on topics relevant to their needs
utilizing best practice curriculum (i.e. DMST education curriculum, stages of change, pregnancy
prevention, relapse prevention, etc.)
● Trained facilitators provide My Life My Choice Prevention Groups to at risk and sexually
exploited youth two times per fiscal year.
● Provides Pathways prevention education to clients on topics relevant to their healthcare/
behavioral health needs utilizing best practice curriculum.
● When expanding case management services into a new region, assist with networking, public
speaking, educating the community about Gracehaven’s services and referral process, and
participate in public awareness events.
● Responsible for maintaining accurate and up to date case management records, case notes, and
program documentation in accordance with the standards specific to CARF, OhioMHAS, OAC
codes, ODJFS, HCGC/Medicaid, Grant requirements, Contracts DCFS, ODYS, and other
● Completes all required documentation utilizing all required systems and submission processes,
within 48 hours (2 business days) or within the specified deadline.
● Document and report mileage & expenses monthly for accountability and financial stewardship.
● Report monthly data in accordance with grant requirements and Gracehaven quality
assurance/insurance data collection requirements.
● Create a Thriver Plan with the youth and support team in preparation for discharge.
● Complete final data collection and discharge summary prior to service completion. Submit date
● Comply with applicable state and federal laws and regulations relating to the security, protection
and privacy of Personally Identifiable Information (PII) and Protected Health Information (PHI),
including without limitation the Health Insurance Portability and Accountability Act of 1996 and
regulations as amended and updated.
Participate in Oncall/Hotline Coverage Rotation and Crisis Management
● Responsible for submitting Critical Incident Reports in accordance with ODJFS regulations and
the specification of DCFS contracts when on-call and the CIR occurs over the weekend, or the
House Manager is unavailable and CCM is requested to do so.
● Provides crisis management, verbal de-escalation, and safety planning to mitigate risk.
● Participate in a 24/7 on call and Human Trafficking Hotline coverage rotation for 1 week every
● Create an on-call folder for new residents, including a safety plan, review the on-call folder
quarterly to ensure information is accurate and is kept up to date.
Supervision and Professional Development
● Responsible for actively participating in bi-weekly individual resilience informed practice
supervision, resilience based group supervision and team building initiatives, and
weekly/bi-weekly case consultation/staffings,
● Responsible for creating and implementing an individual professional development plan in
conjunction with your direct supervisor.
● Responsible for attending 20 hours of training within the first 30 days, and 32 additional hours
within the first year of employment (52 hours of training within the first 12 months) and
participating in 24 hours of additional ongoing training and professional development
opportunities each year following.
● Participate in at least 10 of the 12 monthly Gracehaven All Staff Meetings & 3 out of 4 COYFC
● If CHW licensed, attend at least 9 of the 12 monthly CHW meetings and all scheduled
mandatory training, and conference calls. If not able to attend a meeting, contact HCGC
Pathways HUB to notify and review missed meeting information.
● Assist in annual Gracehaven & COYFC fundraising and awareness events (Over the Edge, See
The Story, Be The Story, etc.) Invite 4 new people to See the Story/Be the Story each year.
Spiritual Integrity and Leadership:
Because COYFC, its affiliates and subsidiaries are a part of the same faith-based organization and share a
faith mission and set of values, we require all employees to consistently apply and live according to the
religious mission and theological beliefs. Each staff member, regardless of role, is asked to:
● Articulate and uphold COYFC religious beliefs and practices at work and outside of work. Each
employee serves to represent the religious message and mission of COYFC (as outlined in the
Statement of Faith and Mission) to the broader community.
● Be ready and willing to lead and contribute to distinctly Christian activities.
● Be prepared to hold spiritual conversations with youth as they show interest or initiate those
● Seek God’s guidance and wisdom, through prayer and meditation, for the organization as a whole
as well as for specific ministry initiatives
● Regularly pray for and share spiritual content with existing and prospective donors to COYFC
● Regularly encourage and teach existing and prospective volunteer leaders through the Bible.