The Database Manager will focus on Civi Open Source Administration and will be responsible for the day-to-day configuration, support, maintenance and improvement of our database. Working closely with the director of philanthropy, the administrator will identify, develop and deploy new database business practices and processes. This role is technical. We are looking for someone who has a background in project management, database administration, CiviCRM reporting & analytics. You must be excited to work in a nonprofit culture that is providing universal access to knowledge worldwide. To ensure success as a database administrator, you should possess extensive knowledge of open source system back-end and front-end engineering, programming, administration and have the ability to work in a fast-paced environment. Your database expertise should translate into optimized fundraising operations and revenue outcomes. This position reports directly to the Head of Philanthropy/Director of Philanthropy.

Key Duties & Responsibilities

  • Serve as primary system administrator for the Philanthropy Department.

  • Ensure optimal performance of CiviCRM system and products.

  • Responsible for planning and designing an optimal system to align with our
     expected revenue growth plan. Accurately track donations and ongoing fundraising activities based on sales and lead generation. Focus on analyzing data with the director to drive strategies related to improved engagement and fundraising.  

  •  Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks related to building the open source system.

  • Take ownership and gather detailed requests for improvements or changes to the system, and implement these changes as appropriate.

  • Automate processes using Civi tools such as process builder, approval processes, validation rules, payment platform, etc.

  • Manage integrations and API’s - those not handled by Developers

  • Identify, install and maintain appropriate API’s for event management, mass email, Braintree/Paypal online donations and more.

  • Train new users and grow the database usage skill set across the department with primary focus on driving fundraising through a sophisticated prospect and development pipeline sales system. 

  • Document processes, customizations, error reports and changes to field history tables.

  • Manage CiviCRM roles, profiles, sharing rules, workflows and groups.

  • Import sales/fundraising department leads, contacts, and other data into the database in a streamlined and operational manner.

  • Manage dashboards and dashboard improvements.

  • Streamline fundraising reporting and manage all reports that will be reviewed by the Director of Philanthropy.
    Skills Required


  • Knowledge of working in a Nonprofit environment with nonprofit database experience (Salesforce, Microsoft, CiviCRM). Excellent project management skills and a positive attitude

  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous
    requests

  • Creative and analytical thinker with strong problem-solving skills

  • Must demonstrate ability to communicate effectively verbally and in writing with
    all levels of the organization

  •  Ability to critically evaluate and prioritize information gathered from multiple
     sources and reconcile conflicts.

  • Ability to assess the impact of new requirements on CiviCRM and other
    integrated systems

  • Must communicate well and analyze data to be reported out from the director of the department.
    Experience


  • B.A degree or higher in database management or computer science and administration.

  • CiviCrm open source certified administrator or database certified administrator.

  • Strong understanding of the Civi database platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of
    intermediate complexity preferred.

  • Experience working with Civi database in an environment that includes an API aggregator for supporting 3rd-party platform

  • A documented history of successful project completion.

  • A demonstrated ability to understand and articulate complex database processes

  • A demonstrated history of helping fundraising teams successfully use databases to
    help manage their portfolios and dashboards, and provide supporting management reports.

  • Demonstrated ability to successfully work with UX/Engineering to seamlessly move
    data between systems.

  •  Experience with CivCRMi or other open source database systems.

  • Strong understanding of database best practices and functionality preferred.

  • In-depth knowledge of CiviCrM or Salesforce CRM products and their functionalities.

  • Knowledge of importing sales or fundraising data and generating fundraising reports.
  • 5 - 7 years of experience as a database administrator in a similar environment.
About the Internet Archive

The Internet Archive is a non-profit library, headquartered in San Francisco, with an ambitious mission: to provide universal access to all knowledge -- the books, Web pages, audio, television and software of our shared human culture. Our 90 engineers, archivists, librarians, and team members have built one of the top 300 websites in the world, https://archive.org/. Internet Archive digitizes thousands of books a day and collects a hundred million web pages a week. In its almost 27 years, it has built one of the largest digital libraries in the world by working with hundreds of national and international libraries, archives, museums, universities, and non-profits.

    Benefits & Perks The Internet Archive is a remote first workplace and provides a comprehensive benefits package including; PTO, paid holidays, and medical benefits. Depending on where you live, we also provide these additional benefits; dental, vision, health savings accounts, flex spending accounts, commuter benefits, short term disability, long term disability and retirement programs. At the Internet Archive, we believe we do our best work when our employees bring together diverse ideas. Members of all groups under represented in the tech industry and library world are strongly encouraged to apply. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.


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