SoundThinking is looking for a passionate experienced professional familiar with the unique nuances of managing facility security operations (eg. hotels, hospitals, etc.) to serve as a trusted partner consultant in driving value for our customers. The ideal candidate will have a high level of interpersonal communication skills and the ability to embrace cutting-edge technology that the SoundThinking SafePointe platform offers.

 

Essential Duties/Responsibilities

• Cultivate and maintain strong relationships with assigned SoundThinking accounts. Requires building relationships with multiple customer staff from front line to high-ranking leaders.
• Partner with customers to develop outcome measures for the use of SafePointe system.
• Coordinate and lead Annual Account Reviews.
• Educate and influence customers to adopt best practices for leveraging the technology within the overall safety strategy and operating procedures.
• Brief client leadership on outcomes and benefits resulting from the SafePointe system for the purpose of validating business case value to support contracting.
• Partner with other entities and industry organizations as a subject matter expert (SME) and seek opportunities in which to collaborate.
• Support sales team when requested in sales engagements by sharing prior facility security and safety experience and in addressing strategies and best practices.
• Participate in and practice positive Net Promoter (NPS) strategies.
• Be the internal customer advocate representing the client’s needs and identifying potential product and service opportunities.
• Work collaboratively across SoundThinking to represent the customer and community perspective.
• Extensive travel required.

Minimum Qualifications

• BA degree or higher in a related field is required.
• Extensive facility security and safety experience is required; leadership experience at the command level is preferred.
• Experience successfully collaborating with and influencing cross-functional stakeholders and executives.
• Excellent verbal, and written communication and presentation skills.
• Must be team-oriented, and resourceful, with critical thinking, troubleshooting, and problem-solving skills.

 

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking

at +1.510.794.3183 or careers@soundthinking.com for assistance.

 

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time