Director of Platform Solutions

SoundThinking is hiring a Director of Platform Solutions , who will be responsible for acting as the Subject Matter Expert (SME) and Technical Presentation Leader on these solutions and the utilization of automated license plate reader technology and how it can assist law enforcement agencies as an investigative tool. The Director of Platform Solutions will work with the Vice President, Solutions Group, Sales, Marketing, and Product Development to support proactive and programmatical go-to-market strategy initiatives. This role will focus mainly on PlateRanger, CrimeTracer, and ShotSpotter opportunities in the SafetySmart Platform. ShotSpotter is a proven acoustic gunshot detection system that provides comprehensive awareness of outdoor gunfire incidents within a city’s ShotSpotter coverage area within 60 seconds, enabling a consistent, rapid, and precise police response that saves lives and disrupts the gun violence cycle. PlateRanger is an Automated License Plate Reader (ALPR) technology that integrates and works closely with the SafetySmart Platform. CrimeTracer (formerly CopLink) is the largest CJIS data sharing platform in public safety.

Essential Duties/Responsibilities

Serve as a trusted solutions expert for SoundThinking’s SafetySmart platform—primarily PlateRanger, while supporting ShotSpotter and CrimeTracer during sales pursuits and customer engagements.
Partner with Sales leadership and Account Executives to support opportunities across the full sales cycle by:

Leading consultative discovery sessions to diagnose customer pain points, operational gaps, and success criteria
Delivering compelling product presentations and demonstrations tailored to executive, operational, and technical audiences
Translating customer needs into clear solution narratives, deployment approaches, and value justification

Design and support proof-of-concept (POC) or pilot engagements, including defining scope, success metrics, and executive-level outcomes to support informed purchasing decisions.
Contribute technical and domain expertise to presales deliverables, including RFP/RFI responses, solution overviews, security and compliance discussions, and integration considerations.
Collaborate cross‑functionally with Product and Marketing to:

Refine value propositions, ROI narratives, and competitive differentiation
Provide structured feedback from the field to influence roadmap priorities and messaging
Improve and validate sales collateral, demos, and customer-facing materials

Demonstrate platform breadth, articulate how ShotSpotter, CrimeTracer, and PlateRanger work together within customer workflows and across investigative, patrol, and command use cases.
Represent SoundThinking as a subject matter expert in high‑visibility forums, including command staff briefings, city council meetings, conferences, webinars, and occasional media interactions.
Maintain current knowledge of industry best practices, research, and policy trends, particularly around license plate reader (LPR) programs, governance, privacy, and operational effectiveness.

Minimum Qualifications

5+ years of experience in solutions engineering, presales, solution architecture, or technical consulting roles within public safety, GovTech, security technology, or regulated enterprise environments.
Proven ability to lead discoveries, deliver value‑based demonstrations, and support complex sales cycles as an individual contributor working alongside sales teams.
Strong understanding of public safety operations and stakeholders, including law enforcement leadership, command staff, and municipal decision‑makers.
Experience designing or supporting POCs, pilots, or phased deployments, with the ability to define measurable outcomes and communicate results to executive audiences.
Working knowledge (conceptual, not necessarily hands‑on coding) of:
- Cloud‑based SaaS platforms
- System integrations, APIs, and data flows
- Common public safety or investigative technology ecosystems
Comfortable contributing to RFP/RFI responses, security/compliance discussions, and technical evaluations.
Exceptional presentation, storytelling, and communication skills, with the ability to translate technical capabilities into operational and strategic value.
Ability to operate effectively in CJIS‑sensitive or regulated environments and engage in security‑focused customer discussions.
Experience leveraging AI‑enabled tools to streamline workflows, personalize customer engagement, improve forecasting accuracy, and proactively identify deal risks—enabling more effective prioritization and business impact.
Bachelor’s degree.
Is accountable for technical credibility, solution quality, and customer trust across the portfolio.
Willingness to travel as needed to support customer meetings, demos, and industry events.

Acts as a force multiplier for Sales, Product, and Marketing.

Travel: 40%

Hybrid Workplace

SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., Orlando, Florida, or Iselin, NJ. Employees are expected to work onsite for a minimum of 3 days per week, unless the advertised role has a specific on-site requirement. The specific days for in-office are dependent on the office location.

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.

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