Installation Manager

Are you an experienced security installation professional who is ready to super charge your career? SoundThinking is looking for an Installation Manager to provide our customers with professional installations of our SafePointe product. This individual has exemplary customer service skills, an expert at outdoor low voltage (Cat6) installations, cutting concrete, and racking IT equipment. Come join a certified “Great Place to Work” and company that is making positive impact on the communities we serve.

Essential Duties/Responsibilities:

Work with customers, vendors, and internal teams to ensure high-quality professional system installations.
Read and understand comprehensive site surveys at customer locations that document physical placement of weapons detection sensors and cameras, PoE wiring, and IT equipment.
Ensure all installation processes are documented, and all installers are trained and adequately prepared to successfully complete their assignments. Install weapons detection systems at customer locations. Including anchoring security bollards, installation of security cameras, racking IT equipment, running Cat6 cable, cutting concrete, filling concrete seams, and other such activities.
Manage installers and vendors during installation to ensure quality execution and installation on time.
Work closely with project managers.
Resolve discrepancies and conflicts with plans and personnel.
Validate quality of installation using a combination of process controls and onsite checks.
Provide excellent customer service at all times.
Document all work using provided tools (MS Office, MS PowerPointe, Monday.com, SalesForce and ServiceMax, etc.)

Minimum Qualifications:

Requires loading, unloading, lifting of equipment, some of which are heavy and bulky.
10+ years of experience low voltage Ethernet cabling and light construction.
3+ years of experience managing field installation teams.
Detailed oriented.
Must be able to pass a background check.
Must be able to operate safely and comply with company and facility safety procedures.
Must be able to lift 100 lbs.
Prior experience with AI, or readiness to learn and utilize AI tools for job-related tasks.

Travel 75% or more

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.

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