Field Installation Technician

The Field Installation Technician will be responsible for the installation and maintenance of ShotSpotter gunshot detection systems, PlateRanger license plate reader cameras, SafePointe discrete weapons detectors, and associated equipment. The role demands strict adherence to health, safety, and quality standards while working in environments that present physical risks and hazardous conditions. This position is based in New York City, requiring familiarity with urban settings and the unique challenges they present.

Essential Duties/Responsibilities

Execute the installation of ShotSpotter, PlateRanger, and SafePointe field equipment.
Ensure compliance with state and federal safety regulations (including OSHA and local codes) and electrical code while executing work tasks efficiently and productively.
Demonstrate self-sufficiency and proactivity, consistently striving to complete tasks effectively on the first attempt.
Manage time effectively to meet installation schedules and deadlines.
Coordinate installations with property owners, using various communication methods such as calls, emails, and texts to schedule appointments.
Conduct site surveys to assess optimal equipment placement for maximum signal reception and operational safety.

Interpret technical documents, including blueprints, diagrams, and manufacturer specifications, to ensure accurate equipment installation.
Operate necessary machinery and equipment, such as lifts and bucket trucks, to facilitate installations.
Acquire new locations and permissions for installations when access or physical limitations prevent the use of original locations.
Skilled in terminating RJ45 connectors and working with Ethernet cables.
Possess basic knowledge of networking principles, including network configuration and troubleshooting.
Understanding of switch configurations and basic troubleshooting.
Proficient in using computers, including experience with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Ability to learn and utilize industry-specific applications and tools to improve efficiency and accuracy in reporting and communication.
Update and close work orders for SoundThinking installation and maintenance, including documenting work completed and equipment verification checkout.
Track and maintain company equipment, materials, and tools.
Perform various field activities as directed by management.
Enthusiasm to learn and apply AI tools to job-related responsibilities.
Travel as required for job assignments.
Driving throughout the day to 8-10 customer locations

Minimum Qualifications

Over 10 years of experience as a field technician.
High School diploma or equivalent
Low voltage certification
Physical capability to climb 500 vertical feet per day in all weather conditions, throughout the year.
Ability to stand for extended periods on a ladder and lift/carry up to 85 lbs.
Licensed certified electrician with expertise in high to low voltage wiring, color coding, weatherproofing, grounding, and device-mounting.
Valid driver's license and a clean driving record.
Ability to work Monday-Friday with potential to work weekends.
Enthusiasm to learn and apply AI tools to job-related responsibilities.

Travel: Up to 25%

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.

The above salary is based on a good faith estimate made at the time of publication and may be modified in the future. The pay offered to a candidate may vary within this range depending on factors such as education, experience, and geographic location.

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.