SoundThinking is seeking a Senior Program Manager to lead complex public safety software deployments and custom projects for our CaseBuilder division. This role requires a strategic thinker with a strong background in program management, customer engagement, and cross-functional leadership. The ideal candidate will ensure seamless execution of projects while managing customer expectations and internal team deliverables.

Essential Duties/Responsibilities

 

  • Lead the planning, execution, and delivery of our enterprise scale software projects, with full ownership of every aspect of the delivery.
  • Develop and maintain project schedule and plans, and resource plans, ensuring alignment with customer and business objectives.
  • Collaborate closely with internal teams, including Product, Engineering, Professional Services, and Support, to drive project success.
  • Act as the primary point of contact for customers, managing expectations, risks, and escalations throughout the project lifecycle.
  • Define and track key program metrics, ensuring on-time and high-quality delivery.
  • Oversee contract requirements, scope management, and change control processes.
  • Implement best practices for risk management, issue resolution, and stakeholder communication.
  • Identify opportunities for process improvements and contribute to the continuous improvement of deployment methodologies.
  • Track and communicate project progress from a schedule, cost, and risk perspective to the project team, stakeholders, and management.
  • Coordinate requirements gathering, design sessions, training, go-live events, and other meetings with both internal and external stakeholders .
  • Meet at the customer site on demand and as necessary.

Minimum Qualifications

 

  • 10+ years of experience in program or project management within the software industry, preferably in public safety, SaaS, or enterprise software deployments.
  • Must be proficient in project forecasting and project accounting
  • Must be able to work with different resource managers, divisions, and individuals to ensure all project tasks are coordinated and executed on-time and on-budget.
  • Strong understanding of public safety technology solutions and their impact on government agencies and communities.
  • Experience managing large-scale customer projects with complex configurations and integrations.
  • Proven track record of leading cross-functional teams and driving successful customer outcomes.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Proficiency in project management tools such as JIRA, Smartsheet, and MS Project.
  • PMP, PgMP, or other relevant certifications are a plus.
  • Bachelor's degree in business, technology, or a related field.
  • Requires frequent onsite meetings in the NYC Region

 Travel: 35%

Hybrid Workplace

SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., or Iselin, NJ. Employees are expected to work onsite 3 days per week – the specific days are dependent on the office location.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  SoundThinking maintains a drug-free workplace policy. 

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance. 

 

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

 

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