Quality Assurance Manager

We are seeking a highly skilled and experienced Hands-On QA Manager to lead our quality assurance efforts for a multi-tenant SaaS application. The ideal candidate will possess a strong technical foundation, the ability to perform all aspects of software quality assurance, and leadership skills to manage and mentor a small QA team. This role combines managerial responsibilities with hands-on work, including creating and executing test plans, writing automated tests, unit testing, integration testing, regression testing, and performance testing, and collaborating with cross-functional teams to ensure the highest quality of product delivery.

Essential Responsibilities

Collaborate with developers, product managers, and stakeholders to ensure quality throughout the development lifecycle.
Lead and participate in the development and execution of comprehensive test plans and cases to validate data isolation, user permissions, and functionality for multi-tenant SaaS applications with various configuration profiles.
Ensure that the defects are properly identified, documented, and tracked, ensuring timely resolution and clear traceability across testing phases.
Perform performance and load testing to ensure scalability and responsiveness of applications under peak load conditions, analyzing results to resolve bottlenecks.
Oversee and actively participate in the design, development, and maintenance of automated test scripts for regression and performance testing.
Continuously improve existing automation systems by integrating new technologies and best practices.
Develop and report quality metrics, providing actionable insights for continuous product improvement.
Manage and mentor a small team of QA engineers, providing technical guidance and overseeing daily activities.
Lead training initiatives to upskill the team members and foster a culture of continuous learning.
Troubleshoot complex issues with existing systems or new features, collaborating with cross-functional teams for resolution.
Contribute to DevOps practices by integrating QA into CI/CD pipelines and supporting deployment readiness.

Minimum Qualifications

Minimum 7 years of experience in Software QA Engineering, with experience with testing configurable and/or multitenant applications
Minimum 3 years management or supervisory experience in a technical organization, preferably leading a QA team
Experience working in an Agile team
Proficiency in testing methodologies (manual and automated testing)
Proficiency with test management tools (e.g. JIRA, PractiTest, TestRail, Azure)
Strong experience with performance testing tools (JMeter, LoadRunner, etc.)
Proficiency in writing and executing test cases, test plans, and test scripts.
Knowledge of scripting languages such as Python and JavaScript
Knowledge of SQL
Complete understanding of automation systems and databases
Detailed knowledge of application functions, bug fixing, and testing protocols
Expertise in automation testing tools like Selenium, Katalon Studio, or Cucumber
Knowledge of APIs and experience with API testing tools (e.g., Postman, SoapUI).
Proficient in SQL for validating data integrity and conducting database testing.

Skills

Leadership and mentorship skills to inspire and guide the QA team.
Strong analytical and problem-solving skills to diagnose and address issues effectively
Attention to detail and a thorough approach to testing
Good communication skills for reporting issues and collaborating with teams
Ability to work independently and as part of a team
Understanding of DevOps practices and CI/CD pipelines
Ability to manage and test multiple features at a time

Hybrid Workplace:

SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., or Iselin, NJ. Employees are expected to work onsite 3 days per week – the specific days are dependent on the office location.

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.

The above salary is based on a good faith estimate made at publication and may be modified in the future. The pay offered to a candidate may vary within this range depending on factors such as education, experience, and geographic location.

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