Part-Time Tech Support Program Associate Job Description
DreamYard is currently accepting applications for a part-time Tech Support Program Associate. We are looking for passionate, experienced individuals with a strong interest in social justice, youth development and tech support for a unique hybrid opportunity to support the administrative and teaching artist staff as well as students of DreamYard with their tech and access needs.
About DreamYard
DreamYard collaborates with young people, families, schools and communities in the Bronx to build pathways to equity and opportunity through arts and social justice programs. DreamYard’s In School and Art Center programs help thousands of K-12th grade Bronx young people each year pursue educational pathways towards higher learning and meaningful careers; it is our expectation that our youth will develop the tools to become engaged citizens, life-long learners and the leaders and innovators of the 21st century.
Co-Executive directors Jason Duchin and Tim Lord founded DreamYard in 1994. Over the past two decades, DreamYard has worked with more than 100 public schools and over 200,000 young people and families. DreamYard has developed a robust educational community in the Bronx – from its in-school partnerships and launch of the DreamYard Preparatory High School to its Out of School Programs at the DreamYard Art Center in the Morrisania neighborhood of the Bronx, the development of the Bx Start Gaming and Entrepreneurship Center in the north Bronx and the launch of our Creative Career Pathways work-based learning internship programs in 2018. DreamYard is focused entirely in the Bronx, a borough that possesses incredible cultural, human and economic assets.
This is a part-time position reporting to the DreamYard Office Manager and supporting the program teams. The Tech Support Coordinator will have the support and guidance of DreamYard’s long-time Tech Consultant (who has built DreamYard’s existing systems and will still be on staff). The Coordinator will be asked to be in person at the DreamYard Art Center 20 hours per week (the exact schedule to be worked out) to support and manage tech systems, distribution, upkeep and management.
Qualifications
● Expertise in tech support exhibited through an educational degree and/or professional experience;
● Experience managing and configuring a variety of computers, with a focus on Macs;
● Experience with tech support systems, such as a “ticketing” system;
● Experience with networks and network troubleshooting;
● Strong organizational skills;
● Strong interpersonal skills;
● A strong interest in education and working with young people;
● An interest in digital equity;
● Must have MAC and Apple experience
Responsibilities
● Support DreamYard Tech Consultant in designing and managing systems for all of DreamYard’s technology needs, including administrative and programmatic;
● Help establish the procedures necessary to support the organization, such as onboarding, security, updates and patches, and change management;
● Under the guidance of the Tech Consultant, identify, set up and manage all software and subscription-based tools for the organization (Google Apps, Microsoft Office, Adobe Suite, Zoom, computer backup services, etc.)
● Ensure all technology systems and hardware are up to date including regular maintenance and troubleshooting for devices, as well as keeping a technology inventory
● Organize and manage tech storage and lending in multiple locations
● Help the Tech Consultant to develop the organization’s comprehensive IT strategy, including creation of project plans, time schedules, equipment and cost estimates for short- medium- and long-term application
● Maintain the organization’s IT infrastructure including on-site wi-fi network at various locations
● Work with HR, Operations and Finance departments to ensure information security within all communications and record keeping
● Provide computer hardware training, support and troubleshooting, including PC and Mac operating systems to staff as needed
Professional Development
● Participating in DY’s annual staff retreat;
● Participating in DY professional development;
● Actively pursuing individualized professional development through coaching;
● Actively contributing to the professional development of the community by sharing expertise and knowledge both formally and informally (e.g. leading a department meeting).
Competencies
The ideal Tech Support Program Associate is:
● Creative. Brings innovation, passion and past experience to create a vibrant community.
● Entrepreneurial. Willing to support community members through their unique and relevant ventures.
● Collaborative. Flexible and open to others’ ideas and knowledge; proactive, direct and sensitive communicator.
● Mission-driven. Aligned with DY’s mission for youth development and school and community reform.
● Professional. Punctual to all DY commitments. Completes tasks within the time allotted and pro-actively communicates challenges that may impact accomplishing duties. Abides by DY norms (e.g. dress code).
To Apply
Please submit a resume, and cover letter, to the link below
About DreamYard
DreamYard offers competitive salaries, an excellent benefits package, and generous discretionary time off; salary for this position is commensurate with experience and with similar positions Citywide.
DreamYard is an Equal Opportunity Employer committed to the principles of arts education,
educational reform and social justice, and fashions its programs to specifically address the
needs of urban communities that are typically underrepresented because of race, sex, ethnicity,
and socioeconomic status. Accordingly, we welcome and encourage applications from a diverse
range of individuals.
Bronx based and Spanish-speaking applicants are strongly encouraged to
apply. DreamYard Project, Inc. employs without regard to race, sex, sexual orientation, religion,
national origin, age, disability, or any other attribute not related to superior performance.
COVID19 Protocol:
Please note that proof of vaccinations will be required as a DreamYard COVID 19 health and safety protocol.
Disclaimer:
Job duties and requirements are ever changing based on the demands of the client, industry
and company. This job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities, but is an overall picture of job requirements, that is subject to
modification at the company’s discretion.