Clearance Requirement: Top Secret/SCI with counterintelligence (CI) polygraph (in-scope within the past 7 years)

Position Description:

The Systems Administrator II - Desktop Support are the Tier 2 team members of an Information Technology (IT) Enterprise Desktop Support team responsible for the IT-related end client computing requests, patching, and deployment for the customer’s IT business and mission-focus enterprise systems. The Systems Administrators will be directly responsible for planning, receiving, prioritizing, documenting, and actively managing end client computing. Systems Administrator will use common vendor provided, as well as custom internal, management tools to provide consistent desktop configuration and end-user experience. The Systems Administrator must be comfortable handling complex development requirements independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team.

The IT Enterprise Desktop team supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and end points on a cross domain solution.

Position Qualifications:

·         Shall have 5 or more years of experience working in an enterprise IT desktop administrator role.

·         Shall be Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA); Windows 10 or 7 certified.

·         Demonstrated experience deploying and managing end-client computing of Microsoft Windows desktop platforms or ThinLinux.

·         Demonstrated experience providing Desktop Support services to a variety of EUC platforms and applications such as thick, thin, and zero clients – both “physical” and “virtual” – persistent and non-persistent (Citrix Desktops (formerly XenDesktop), appV, and Windows Terminal Services).

·         Demonstrated experience working directly with customers – in person or over the phone to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.

·         Demonstrated experience with Microsoft and third-party application software installation, configuration, life cycle, management, metering, monitoring, etc.

·         Demonstrated experience patching to include operating systems, Microsoft, and third- party patching to include research, testing, installation, troubleshooting, and rollback as needed.

·         Demonstrated experience operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).

Shall meet the Cyber IT/Cybersecurity Workforce (CSWF) System Administrator (451); Intermediate Level for SECNAV M-5239.2 compliance. (See Navy Cool WebSite)

Education: Bachelor Degree from accredited University; or CNSSI/NTSSI 4015-Systems Certifiers/4016-Risk Analysts; OR

Training: CYBR1005 Security Essentials; or

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NEC 746A Information Systems Technician (IAT II); or

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