Department: Event Operations
Reports Directly To: Director– Event Operations
Founded in 2011, MJBiz is the best-known producer of B2B publications and conferences serving executives, entrepreneurs and major investors in the cannabis industry. Among its many offerings, the company produces the industry’s largest B2B trade show, MJBizCon, which attracted over 26,000 attendees in 2021 and has received numerous awards for its unprecedented growth.
The Event Operations Department is responsible for all site selection, housing, registration, trade show management, planning and on-site logistics of the events which the company itself produces.
The Event Registration Manager is a fulltime position reporting to the Director of Event Operations. You may work remotely (limited to the US, excluding NY and CA; and Canada) or come in to our offices outside Denver CO. Some travel is required, for which vaccination and masks are required.
Ø Oversee coordination and management of pre-show, digital, and on-site registration services.
Ø Monitor and maintain registration project plan for all events
Ø Oversee the development of registration processes prior to registration launch to include testing functionality of registration site and newly implemented features.
Ø Work with Sales Team on exhibitor registration processes
Ø Work with Marketing Team to ensure accuracy of registration related information on all digital platforms including, but not limited to, show/event websites.
Ø Maintain working relationship with registration company via conference calls, e-mails, etc.
Ø Research and benchmark ways to improve registration processes in all facets of registration to include preshow, on-site, and digital experiences.
Ø Provide customer support as needed for attendees and exhibitors
Ø Process registrations for select categories such as VIP guests and complimentary registrations.
Ø Schedule, train, and manage on-site registration and temporary staff.
Ø Prepare comprehensive registration reports as requested and maintain historical registration files and reports.
Ø Review all registration related invoices, process payment requests, and forward for approval and payment in a timely manner.
Ø Prepare RFP’s, review and make recommendations for registration services to include registration company and temporary staffing.
Ø Handle all other event, trade show, and meeting related duties as assigned.
Ø Familiarity with trade show management software and/or registration systems.
Ø High level of flexibility and ability to multitask.
Ø Must be self motivated.
Ø Excellent time management, organizational, communication, proofreading and decision making skills required.
Ø Must have strong customer service and problem solving skills.
Ø Must have strong leadership skills and ability to project a calm professional demeanor in the face of challenging situations.
Ø Above average skills in MS Office applications.
Ø 3-5 years’ experience in event planning is requested
Ø Experience in event and/or tradeshow registration services.
Ø Experience with management of large tradeshows (25000 attendees and exhibitor staff) a plus.
Ø Moderate travel required.
Ø Full time, exempt status.
Ø Must be able to work overtime prior to and during events.
Ø This position requires patience, understanding, diplomacy, ability to negotiate, optimism, common sense and the ability to deal effectively with a diversity of personalities, authorities, and cultures.
Pay: $50,000-$60,000 per year
Ø Health Insurance
Ø Generous vacation policy
Ø Flexible schedule