The Client Relations Coordinator is the core voice of our brand, responsible for building lasting relationships with customers and ensuring seamless operations across internal departments. You will manage all customer inquiries and issues across multiple channels while serving as the essential logistics bridge connecting Sales, Finance, Production, and Shipping teams to guarantee customer commitments are met.

 

Key Responsibilities:

Customer Experience & Support

  • Serve as the primary point of contact for customer inquiries and concerns via phone, email, online chat, and social media.
  • Resolve complex issues by clarifying concerns, researching solutions, implementing immediate fixes, and expertly escalating unresolved matters.
  • Diagnose and troubleshoot Customer issues related to software, hardware, and network connectivity.
  • Manage end-to-end follow-up to ensure all customer commitments are completed successfully and accurately.
  • Conduct outbound customer outreach to ensure satisfaction, manage renewals, and identify new sales opportunities within the existing client base.
  • Proactively identify and report emerging customer service trends and incidents to management for strategic improvement.

Internal Coordination & Logistics

  • Act as the central liaison to coordinate fulfillment and sales logistics across the Sales, Finance, Production, and Logistics departments.
  • Ensure timely communication flows between teams to streamline order processing and delivery schedules.
  • Maintain accurate and up-to-date customer records and information within the company database.

 

Required Skills/Abilities:

  • Exceptional Interpersonal Skills: Proven ability to maintain a professional, positive presence and communicate effectively with internal and external stakeholders.
  • Problem-Solving Prowess: Strong analytical and resolution skills to quickly find and implement solutions for customer concerns.
  • Excellence: Excellent organizational skills, meticulous attention to detail, and the ability to manage multiple priorities (multi-task) in a fast-paced, results-driven environment.
  • Technical Proficiency: Competence with Microsoft Office Suite (or related software) and experience learning new customer relationship management (CRM) systems.

 

 

Education and Experience:

  • High school diploma or equivalent (Required).
  • Bachelor’s degree (A plus).
  • At least three years of related experience preferred.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

 

Travel Requirements:

None.