Reports To: SVP Site Operations

 

Location: Position requires a full-time presence in Durham, NC (Hybrid)

Base Salary Range: $70 - 75k

 

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort. 

 

Job Summary: As Facility Management Analyst, your mission is drive the perfect customer experience through our diverse onsite facilities.  The ideal candidate is a dynamic, action-oriented individual who is passionate about running effective onsite facilities. This role offers a thrilling opportunity to collaborate across diverse departments, diving deep into the dynamic journey of expanding the company towards operational excellence. Get ready to make a significant impact and drive success!

 

 

Key Responsibilities:

  • Resolve all facilities support/break-fix issues within the defined SLA timelines
  • Work with vendors to resolve issues and proactively maintain functional facilities. 
  • Assist with ingestion, organization, and tracking of lease agreements and related documents
  • Aid in the setup, management, and billing of utilities for new and existing properties
  • Provide assistance with preparing, filing, and tracking business license applications and renewals to ensure all properties meet required compliance standards
  • Maintain accurate and organized operational records within internal systems
  • Identify opportunities to streamline operational workflows and suggest improvements.
  • Work closely with site operations, deployment, finance, and legal teams to gather necessary information, resolve questions, and support smooth operational workflows
  • Monitor and drive Deployment to Site Operations handoffs

 

Key Performance Indicators (KPIs):

  • Mean Time to Resolve Facility Issues
  • Opex vs Budget
  • Google Ratings

 

 

Required Qualifications:

  • Completed degree program (Bachelors or Masters) preferably Finance, Legal, Business Administration, Real Estate, or a related field.
  • A minimum of 3 years of demonstrable experience managing mission critical facilities
  • Well-versed in analytics and presentation tools including MS Excel, MS PowerPoint, MS Word, etc.
  • Proficiency in cross-channel communications (phone, email, CRMs) with a call-first approach
  • Salesforce experience is a plus
  • Winning mindset which embodies the concept of extreme ownership. 
  • Self-starter, takes initiative, accountable, with a proactive approach
  • Detail-oriented with a passion for documentation and process creation
  • Ability to synthesize complex information and deliver insights to the team
  • Excellent communicator and team player
  • Any previous exposure to start-up environments or face-paced workplaces is an advantage but not mandatory.
  • Must be willing to work onsite at our Durham HQ during work hours

 

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.    

 

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.