Reports To: Chief of Staff

 

This role requires a full-time onsite presence in Durham, NC

 

Target Base Range: $95 - 110k

 

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

 

 

Position Overview

The Operations Analyst / Continuous Improvement Lead plays a critical role in optimizing business processes, driving operational efficiency, and supporting strategic initiatives across the organization. This position uses data analysis, process mapping, and cross-functional collaboration to identify improvement opportunities and implement sustainable solutions that enhance productivity, reduce waste, and improve overall performance. A successful candidate will be comfortable diving into a problem and driving results cross functionally.

Mission: Drive efficiency throughout IONNA

Key Responsibilities

 

Operational Analysis & Reporting

  • Collect, analyze, and interpret operational data to identify trends, gaps, and improvement opportunities.
  • Develop and maintain dashboards, KPIs, and performance reports to support data-driven decision-making.
  • Conduct time studies, workflow analysis, and capacity modeling to improve resource utilization.

Continuous Improvement (CI) & Process Optimization

  • Lead and support CI initiatives using Lean, Six Sigma, and other structured methodologies.
  • Facilitate process mapping workshops and root-cause analyses (e.g., 5 Whys, Fishbone Diagrams).
  • Recommend and implement process enhancements that reduce cycle time, improve quality, and minimize operational waste.
  • Partner with business units to design, pilot, and scale new processes or tools.

Change Management & Communication

  • Prepare documentation, training materials, and standard operating procedures (SOPs).
  • Support change adoption through clear insights and post-implementation evaluation.
  • Promote a culture of continuous improvement across the organization.

 

Qualifications

 

Required

  • Bachelor’s degree in Business, Operations Management, Data Analytics, Industrial Engineering, or related field.
  • A minimum of 3 years of experience in operations analysis, continuous improvement, or business process improvement.
  • Strong analytical and problem-solving skills with proficiency in Excel, data visualization tools, or similar.
  • Experience with process mapping and workflow analysis.
  • Demonstrated ability to collaborate across teams and drive results.

Preferred

  • Experience with Lean, Six Sigma, or Kaizen methodologies (certification a plus).
  • Familiarity with project management principles and tools.
  • Proficiency in SQL, Power BI, Tableau, or similar analytics platforms.
  • Experience with ERP/CRM systems.

 

Key Competencies

  • Analytical thinking and data literacy
  • Problem-solving and root-cause analysis
  • Communication and facilitation
  • Project management
  • Attention to detail
  • Continuous improvement mindset
  • Cross-functional collaboration

 

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.

 

Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. We are committed to an inclusive and diverse team.

 

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.