Job Description
- Setup/onboard new customers and work with customer on Uhnder being onboarded into their system as a supplier
- Working with Sales, generate formal sales quotations
- Process Customer Purchase Orders
- Receive PO’s and confirm against quote (if applicable) & against any associated customer terms and conditions
- Work with Sales on any Orders to be rejected and coordinate communication to the customer
- Work with Operations and/or Program Management to generate formal Order Acknowledgements for any valid PO’s. Ensure that estimated shipping dates are included in the acknowledgement for any order products
- Work with Operations and Program Management to generate invoices based on shipments and/or completion of milestones
- Work with customers on collection of any outstanding, delinquent A/R
- Tracks and ages the total of outstanding quotes and is able to reconcile them when PO’s are received
- Develops weekly sales reports for Bookings, Billings, Backlog and A/R
Experience
- Able to communicate proficiently both verbally and written in English
- 3-5 years’ experience in a customer operations role specific to order management
- Knowledge of accounting concepts relative to bookings, billings, A/R and A/P
- Experience with Microsoft Office, specifically Excel, for creation and maintenance of sales reports spreadsheets