ORGANIZATIONAL BACKGROUND:
Founded in May of 2014, MORTAR exists to help entrepreneurs build businesses and transform their cities. MORTAR accomplishes this goal by offering a 15-week business training course designed to teach community entrepreneurs the nuances of starting or growing a business. Post-graduation, our alumni program offers additional months of ongoing support. MORTAR operates a network of BRICK Pop Up Shops that entrepreneurs can utilize for various periods of time to provide entrepreneurs with the opportunity to pressure-test their ideas in real-time. Lastly, through the Iron Chest Fund, we’ve had the ability to deliver over half a million dollars in the form of grants, low-interest loans, and equity investments directly into the hands of MORTAR alumni who are in need of start-up/growth capital. Learn more about MORTAR here. MORTAR is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, and talents can flourish.

POSITION OVERVIEW:

MORTAR is currently searching for a full-time program manager to focus on the implementation of our Alumni programming. This role involves working with graduates of the MORTAR Entrepreneurship Academy to guide them through the processes of reaching the next levels of their business development. For some, this means becoming a thought partner or helping them file paperwork to formalize their business creation; for others, it's working side-by-side to develop a plan - mapping the journey to scale their enterprise, find a storefront, or hire staff.


Applications will be accepted through late-October; early submissions are encouraged.



WHO WE’RE LOOKING FOR:

MORTAR is undergoing a significant time of transition, growth, and expansion. For this reason, we’re adding to our high-performing team to meet these growing demands. In this role, the Alumni Manager will be responsible for implementing MORTAR’s existing Alumni Program - and taking it to the next level.

The ideal candidate for this position must have a heart for building equitable entrepreneurial ecosystems and carving out space for entrepreneurs who are often overlooked. Experience in business development and access to the connections to assist our alums with building their businesses and relationships with city partners, mentors, suppliers, and liaisons are essential.

The person who fills this role will be carrying the baton of a high performing team that has laid the foundation of MORTAR’s work over the course of the last 6 years.  They will inherit a program that has assisted 275 graduates - and take that program to the next level by developing enhanced systems for case management & data collection, workshop creation, overall mentorship, consulting, and business development.

MORTAR currently delivers our programming in six neighborhoods throughout Cincinnati and also in four additional cities outside of Cincinnati - but this is just the beginning. As we continue our expansion, the Alumni Manager will also train the alumni staff in other cities, preparing them to have true impact with their community entrepreneurs. 

We’re looking for someone who possesses the ability to build valuable relationships and empower our alumni group to succeed in building their businesses. This will enable us to convert our vision, strategy, and processes that will lead to establishing MORTAR as the go-to organization for helping communities build equitable entrepreneurial ecosystems.  



REPORTS TO: MORTAR STRATEGIC DIRECTOR



STRATEGIC INITIATIVES: 

  • Providing technical assistance that supports the sustainable success of micro-business entrepreneurs by walking alongside them through training, coaching, connection, and support 

  • To strengthen the entrepreneurial ecosystem by being a voice for the micro-business entrepreneur, always seeking to reach and include a diverse population - intentionally advocating for historically marginalized entrepreneurs

  • Build strategic relationships for long-term program and operational support

RESPONSIBILITIES: 

  • Responsible  for the management of MORTAR’s Alumni Support program 

  • Serve as a community liaison between MORTAR graduates and the regional business community, and as a liaison between MORTAR graduates and the Leadership Team, Staff, and Partners

  • Develop and execute strategies, objectives, and action plans to assist MORTAR clients in growing themselves and their businesses

  • Act as a representative of MORTAR at community events, meetings, and gatherings

  • Find and implement creative ways to connect with the MORTAR Alumni Network: offering continual business coaching and capacity building services, workshops, motivational and educational opportunities under the guidance of the Strategic Director, and along with the Alumni Support Team

  • Establish and leverage collaborative relationships with community partners to achieve organizational goals. 

  • Develop, implement, and facilitate initiatives that support responsive participant and mentor relationships, assist in recruiting and placing quality mentors, advisors, and partners

  • Support MORTAR’s goal of data collection, evaluation, and improvement

  • Track engagement with alumni, keeping their records updated (awards, media appearances, location, name changes, etc.)

  • Work alongside Academy Manager - serve as a partner to assist with MORTAR’s Entrepreneurial Academy, special events, and participate in full-team objectives

  • Training alumni departments of other cities

  • Developing alumni programming - researching and developing workshops,  activities, convenings, field trips, group video chats, etc.

  • Manage alumni engagement within our long-term pop up shops and assist them with securing other business growth opportunities

  • Manage application processes for the Iron Chest Fund and other alumni funding opportunities


REQUIRED ATTRIBUTES & SKILLS: 

  • Integrity

  • Be adaptive and proactive - a leader that is results-focused

  • Flexible, optimistic, constructive, with a good sense of humor; must be comfortable in a fast-paced environment with frequent deadlines

  • Expert level administrative, written, and verbal communication skills

  • Exceptional planning and time management skills.

  • Demonstrated proactive approaches to problem-solving with strong decision-making capability  

  • Passionate about the missions of MORTAR and Brick Pop Up Shops

  • Emotional maturity

  • Strong public speaking skills

  • Hard-working, highly resourceful team-player, with the ability to also be extremely effective independently  

  • Adhere to the utmost ethical standards, intuitive, considerate, and kind

  • Adaptable, versatile, forward-looking thinker, who actively seeks opportunities and proposes solutions

  • Has experience working with others (one-on-one & group coaching) and a background in personal/business development

  • High level of organizational skills and ability to multitask

PREFERRED EXPERIENCE: 

  • Three to five years of professional experience in business development, consulting and/or entrepreneurship

  • Must show a thorough understanding of the local & regional entrepreneurial ecosystem

  • Advanced knowledge in financial literacy (personal & business)

  • Proficiency in Salesforce or other CRM 

  • Bonus points for candidates with experience in case management


SALARY & BENEFITS:

  • Salary Based On Experience

  • Work Schedule Flexibility

  • Health, Dental & Vision benefit plans available for FT employees

  • Parking and PTO after 90-day probation

Competitive PTO package including a paid day off for your birthday

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