POSITION TITLE:        Legal Collection Team Lead – Legal Clerks

REPORTS TO:             Director of Litigation

SUPERVISES:              Assigned Staff

 

POSTION SUMMARY:

As the Legal Collection Team Lead, you will be responsible for coaching team members, reviewing quality assurance, and spending 80% of your time actively working your pipeline and sourcing new lawsuits to maximize debt recovery. Your role will involve hands-on involvement in the small claims process. The ideal candidate should possess excellent leadership skills and a proven track record in small claims recovery.

 

RESPONSIBILITES:

• Actively work assigned pipeline
• Lead by example and spend 80% sourcing new lawsuits and working your assigned pipeline.
• Coach and mentor collection team members, providing guidance, feedback, and support to improve their performance and achieve collection targets.
• Review quality assurance measures to ensure compliance with company policies, industry regulations, and best practices.
• Handle escalated collection cases, including those involving high-value accounts or complex situations, and maintain professionalism and composure during challenging interactions.
• Foster a positive and motivating work environment, promoting teamwork, open communication, and a customer-centric approach within the collection team.
• Resolve complex issues, escalated inquiries, and disputes related to small claims cases, demonstrating strong problem-solving skills and maintaining client satisfaction.
• Assist in hands on training with newly hired Clerks as needed during orientation period. This may include but is not limited to assistance in form and pleading preparation, helping prepare for and attend small claims hearings, and assistance with policies and procedures both internally as well as with outside vendors.
• Work collaboratively and cohesively with the Director of Litigation to adapt any policies and workflow as needed amongst the team.

   

SKILLS REQUIRED:

·       A minimum of 3-5 years of experience in litigation collections or a related field

·        Experience in a supervisory or leadership role

·        Strong communication and interpersonal skills

·        Ability to work effectively in a team environment

·        Proficiency with Microsoft Office and other relevant software

·        Knowledge of collection laws and regulations

·        Excellent problem-solving skills

·        Ability to work under pressure and meet deadlines

·        Strong organizational and time management skills

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