IDEAL Candidate is located on EAST COAST

The Clinical Applications Specialist serves as the company’s clinical product champion. They will provide onsite clinical applications training, while driving increased product utilization by managing and implementing appropriate account strategies within new and existing customers. They are a fundamental contributor to drive product utilization as well as improving the quality of our product by providing feedback to the appropriate functions in the company. Clinical Applications Specialist will also assist study site practices with clinical study executions as needed.

Core Competencies:

• Foundational Clinical Knowledge: Understanding of the clinical and technical aspects of the company’s product line, an understanding and experience in the clinical operation of an ophthalmology practice, and ability to use this knowledge to assist in education of internal and external customers.
• Results Driven: Focus on meeting our customer’s core needs while assisting in achieving company sales objectives.
• Entrepreneurial/Ownership Mentality: Takes ownership and responsibility.
• Emotional Intelligence: Ability to positively respond to change.
• Critical Thinking: Ability to Identify obstacles and develop solutions to overcome these obstacles.
• Team Player: Lives by company values and shares ideas/best practices for the benefit of colleagues.
• Tenacity/Perseverance: Rebounds from setbacks and adversity when facing difficult situations.
• Change Management: Ability to respond quickly and positively to a changing work environment.

Major Duties and Responsibilities

• Deliver Clinical Applications Training to customers including high patient volume surgical practices, which may require on-site visits for multiple days.
• Deliver Clinical Case Support for patient treatments.
• Manage customer specific account strategies to drive utilization and clinical protocol implementation meeting the expectations of osmolarity test utilization agreed upon by the customer and Trukera account representative.
• Ability to work with the field sales team in identifying opportunities to expand product usage in new and existing customer base.
• Support the customer in post-sales activities including onboarding and integration into the practice.
• Ensure thorough total office interaction so that the customer is educated about Trukera Medical’s support activities including Customer Care, Technical Support, and Reimbursement Support.
• Utilize Salesforce/Hubspot reports to prepare presentations, proposals, and sales contracts.
• Learn, understand, and verbalize clinical product knowledge.
• Establish and maintain current and potential customer relationships.
• Prepare paperwork to activate and maintain contracted sales activities.
• Identify and resolve customer concerns.
• Timely data completion (detailed call log, lead forecasting, etc.) and maintaining of customer information in Hubspot/CRM.
• Participate in marketing events such as seminars, trade shows, and telemarketing events as requested.
• Other duties as assigned.