TearLab is now Trukera Medical!!

The Optimization Specialist will work with a select group of accounts, focusing mainly on Super User and Growth accounts.  The main focus of this role will be to evaluate, educate and grow utilization in a given number of assigned accounts. This will be a hybrid role with 40% travel expected.


Roles and Responsibilities:

·        Provides ongoing support for all selected accounts in the form of office visits and virtual visits. Providing re-trains (both in-person and virtual), reimbursement analysis, delivering messaging, and helping to implement basic practices.  

·        Proactively assesses current Trukera implementations and recommends solution changes that optimize value for both the customer and Trukera.

o   prioritizing effort based on maximizing total impact on practice productivity, profit, and customer satisfaction.

·        Continually gauges customer satisfaction among key decision makers identifying early on any potential barriers.

·        Meets assigned targets for profitable sales growth in assigned product lines.  These include growth expectations for add-on sales of products and services with customers supported.

·        Proactively pursues additional business development opportunities and collaborates with BDR/A  to ensure these opportunities are effectively covered and advanced.

·        of potential customer satisfaction threats or competitor activity.

·        Remain current on consumer preferences, and changes in product developments by attending sales meetings/webinars, assigned trade shows, or reading trade journals

·        Identify trends in customer satisfaction or dissatisfaction

·        Manage time effectively, meet personal goals and work effectively with other members of the BDR/A, Customer Success and Optimization team.

·        Maintain proficiency in using a personal computer, TEAMS, data entry into Hubspot, Salesforce, and other common programs (Powerpoint, Excel, and Word)

·        Follow company policies, procedures, goals, and objectives.

 ·        Present a professional image at all times to customers and vendors

·        Perform other duties as assigned.




Education:          Bachelor’s Degree, Equivalent training and experience will be considered as alternative.

                              JCAHPO COA or COT is preferred.


               Experience:       Practical ophthalmic/ophthalmology experience.