Job Title: Systems Administrator
Reporting to: Project Manager
Summary:
The System Administrator provides remote and on site day-to-day technical support assistance to end users. Will receive and follow up on all open / unresolved tickets, respond and troubleshoot client’s problems and concerns. Must be able to use their professional knowledge to resolve problems involving hardware and software issues. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Must be able to use practical knowledge of operating systems, application programs, and network topology. Communicates highly technical information to both technical and nontechnical personnel.
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities:
include the following. Other duties may be assigned:
- Responds to requests via the helpdesk in the most expedient manner possible
- Receives, configures, and installs requests for personal computers
- Provides desktop and hardware support
- Provides troubleshooting and repair for minor network solutions
- Daily system maintenance review, such as systems log, antivirus server logs, etc.
- Keeps a track of inventory of PC Supplies
- Managing Windows, Linux, or Mac systems
- Upgrading, installing, and configuring application software and computer hardware
- Troubleshooting and providing technical support to employees
- Creating and managing system permissions and user accounts
- Write tools/scripts to automate user tasks
Education: High school diploma or general education degree (GED).
Supervisory Responsibilities: This job has no supervisory responsibilities.
Knowledge: Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
Job Complexity: Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Contact with others is primarily internal.
Supervision: Normally receives general instructions on routine work, detailed
instructions on new projects or assignments.
Experience: Previous technical experience is beneficial.
Language Skills: Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively before employees of the organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.