Senior Technical and Procedures Documentation Writer 

Location: New York City – Hybrid on-site and remote role 

Company Overview: 
This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This initiative will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes. 

Job Responsibilities: 

  • Lead the documentation process by conducting in-depth interviews with key client subject matter experts to extract comprehensive business processes, procedures, and policy information necessary for robust documentation. 

  • Oversee the documentation of detailed business processes and procedures, creating clear and effective process workflows that enhance understanding and usability. 

  • Review and analyze legacy documents to extract valuable information, while collaborating closely with subject matter experts to ensure accuracy and completeness. 

  • Produce high-quality documentation that clearly communicates complex business processes and procedures, utilizing both text and graphical representations. 

  • Edit and provide guidance on documents to ensure they meet standards of clarity, conciseness, and overall quality. 

  • Identify and address inconsistencies in business documentation across various functions, ensuring uniformity and adherence to best practices. 

  • Conduct thorough reviews to highlight missing elements in business documentation and implement solutions for improvement. 

  • Track the status of all documents, managing drafts, reviews, and final versions efficiently while ensuring timely completion. 

  • Deliver comprehensive weekly status reports for each document, with a focus on deadlines and project milestones. 

  • Maintain meticulous attention to detail throughout the documentation process, applying advanced formatting and proofreading skills consistently. 

  • Mentor and guide junior team members in best practices for documentation processes and tools, fostering a collaborative and efficient writing environment. 

Skills Requirements: 

  • Bachelor’s degree in a related field; advanced degree preferred. 

  • Extensive experience in the Insurance and Healthcare industries is required. 

  • Proven ability to work collaboratively within a team environment while leading projects. 

  • Exceptional written and verbal communication skills, with a strong ability to convey complex information clearly. 

  • In-depth understanding of documentation editing standards and best practices. 

  • Experience in managing and coordinating document branding at a senior level. 

  • Comprehensive knowledge of healthcare terminology and relevant regulatory requirements. 

  • Self-motivated leader capable of managing multiple complex documentation deliverables. 

  • Strong adaptability to diverse project priorities and tight deadlines. 

  • Familiarity with insurance and/or healthcare operations-related software language. 

Software Skills Required: 

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). 

  • Extensive experience with SharePoint or similar document management systems. 

  • Proficiency in Adobe Acrobat Suite.