Junior Technical and Procedures Writer 

Location: New York City – Hybrid on-site and remote role 

Company Overview: 
This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This project will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes. 

Job Responsibilities: 

  • Conduct interviews with key client subject matter experts to extract relevant business processes, procedures, and policy information necessary for documentation. 

  • Document detailed business processes and procedures, creating clear process workflows. 

  • Review and extract valuable information from legacy documents and collaborate with subject matter experts. 

  • Produce documentation that communicates business processes and procedures clearly, both in text and through graphical representations. 

  • Edit and review documents to ensure clarity, conciseness, and ease of understanding. 

  • Identify inconsistencies in business documentation across various functions. 

  • Highlight missing elements in business documentation. 

  • Track the status of all documents, managing drafts, reviews, and final versions. 

  • Provide weekly status reports for each document, ensuring completion by deadlines. 

  • Maintain a strong attention to detail throughout the documentation process. 

  • Apply formatting and proofreading skills consistently in all documentation. 

Skills Requirements: 

  • Bachelor’s degree in a related field. 

  • Experience in the Insurance and Healthcare industries is required. 

  • Ability to work collaboratively within a team environment. 

  • Excellent written and verbal communication skills. 

  • Understanding of documentation editing standards. 

  • Experience with managing and coordinating document branding. 

  • Basic knowledge of healthcare terminology. 

  • Self-starter capable of managing documentation deliverables. 

  • Flexibility to adapt to diverse project priorities and deadlines. 

  • Familiarity with insurance and/or healthcare operations-related software language. 

Software Skills Required: 

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). 

  • Experience with SharePoint or similar document management systems. 

  • Proficient in Adobe Acrobat Suite.