Who is PT Genie?

PT Genie is a digital health company providing in-clinic and remote physical therapy that keeps patients connected with their providers to drive improved outcomes. A wearable device that keeps patients motivated, measures their progress, and enables providers to monitor outcomes more closely, PT Genie is advancing physical therapy to new levels. Through PT Genie, healthcare providers have a way to measure their patients as well as their own success.

What You’ll Do:

The Customer Service Manager will be responsible for performing all tasks related to direct communications with patients and healthcare providers concerning the use and service of PT Genie products and supplies. You will assist in problem solving communications with patients and care providers, co-workers, and referral sources as it relates to patient services and third-party reimbursement. Responsibilities include:


    • Updating and maintaining patient and provider databases
    • Complying with all applicable company policies and procedures to meet JCAHO and company standards
    • Coordinating all patient information, processes paperwork, including preparation of files for billing department and completes batch reports for deliveries
    • Developing and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and JCAHO guidelines
    • Managing all aspects of intake, answering the phone, emails, collecting patient and referral source information, inputting data, processing paperwork
    • Monitoring office supplies
    • Providing technical assistance to customers
    • Verifying Medicare, Medicaid, and private insurance coverage information
    • Working with outside agencies to resolve customer issues
    • Performs other duties as assigned


Who We’re Looking For:

We are looking for an experienced leader in healthcare customer service who will ensure that our clients and patients are satisfied with PT Genie’s offerings. In addition, you will have the following skills and qualifications: 


    • 2-3 years of related work experience in a team-oriented environment
    • Experience in medical field and administrative record management
    • Strong customer service background
    • Effectively communicate with physical therapists, physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
    • Helpful, knowledgeable, and polite while maintaining a positive attitude
    • Interpret a variety of instructions in a variety of communication mediums
    • Knowledge of Home Medical Equipment (HME) and/or Durable Medical Equipment (DME)
    • Knowledge of insurance policies and requirements
    • Knowledge of medical billing practices and of billing reimbursement
    • Maintain confidentiality and practice discretion and caution when handling sensitive information.
    • Aptitude with and ability to learn medical terminology
    • Ability to multi-task along with attention to detail
    • Possess self-motivation, organization, and time-management skills
    • Sense of urgency and responsiveness to providers, patients, and staff
    • Work independently and as part of a team

Why Us:

PT Genie is a fast-growing organization, looking to add talented individuals to our team. Our people are our greatest asset therefore we strive to create a fun and engaging environment for all. In addition to our competitive compensation, we offer the following benefits to you:

    • Medical, Dental, and Vision Insurance
    • HSA and FSA Accounts
    • Generous PTO
    • 8 Company Paid Holidays
    • 401(k) Retirement Plan
    • Employer Paid Life Insurance
    • Professional Development
    • Profit Sharing
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