This position is 100% remote, candidate can be based anywhere within the USA.
Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers. Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.
Insurance Specialist Position Summary
As part of our Dental Billing Services (DBS) team, the Insurance Specialist will provide Revenue Cycle Management to dental practices across the country by completing client-elected services such as claim submission, claim follow up, payment posting, and benefit verification with data entry.
What You'll Be Doing as an Insurance Specialist
- In serving our dental practice clients, complete a variety of dental services within multiple dental practice management software while maintaining PHI and HIPAA standards. Services may include claim submission, claim follow up, payment posting, and benefit verification with data entry.
- Manage day-to-day client communication and ongoing relationships as it relates to client satisfaction and retention, optimizing practice operations and enhancing profitability.
- Document all work in forms, spreadsheets and client software, as outlined in our standards.
- Contact insurance companies to obtain and record accurate and timely information.
- Send daily summary of tasks completed to dental office staff.
- Prepare and deliver monthly ROI statistics.
- Consistently meet company and department policies and expectations including those surrounding attendance.
- Comply with all federal, state, accreditation and institutional policies and procedures.
- Maintain confidentiality standards and expectations.
- Exhibit exceptional internal and external customer service with all individuals.
- Observe security responsibilities.
- Live DentalXChange’s company values:
- Actively Care: DentalXChange Associates actively care. They care deeply about the impact they have on other associates, clients, partners, and DXC’s results. They are empathetic, which allows them to excel at interpersonal relationships and making others feel important.
- Try Hard: DentalXChange Associates try hard. They get energy from doing good work, not just showing up. They are focused on impact and outcomes, not just finishing. They like to learn, are willing to help, and love challenges.
- Be Humble: DentalXChange Associates are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek recognition for their own. They share credit, emphasize team over self, and define success collectively rather than individually.
- Other duties as assigned.
What You'll Bring to the Team as an Insurance Specialist
- Minimum of 5 years of dental office experience.
- Ability to work independently from home in a space that is quiet and has high-speed internet connection.
- Strong verbal and written communication and interpersonal skills.
- Proficient in all MS Office applications, fluid with technology, and use of the internet.
- Ability to successfully multitask with accuracy in a fast-paced environment.
- Working knowledge of technical and procedural aspects and functions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
What We Offer:
- Challenging and rewarding career opportunities with room for growth as we grow!
- Medical, dental, and vision benefits – eligible first of the month after start date.
- Unlimited PTO
- Paid company holidays
- 401k matching
- Healthcare and dependent care flexible spending accounts
- Friendly co-workers and a positive culture!
- Pay rate is $18.00 per hour.