This position is 100% remote, candidate can be based anywhere within the USA.

 

Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers. Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.

 

EDI Specialist Position Summary:

The EDI Specialist provides operational support to production practices and resolves issues as assigned or deemed necessary. Must coordinate with various departments and document, analyze, and assist in efficient resolution of all production processes. This includes responding to end-user issues and inquiries in support, working with both in-house and third-party applications. In this role, the EDI Specialist will work closely with others to identify, communicate, and document issues and their resolutions in the production ticket tracking system.

 

What you'll be doing as an EDI Specialist:

  • Provide operational support to production practices, issues and suggest areas for improvement.
  • Perform tests on production applications and prepare recovery procedures for applications.
  • Coordinate with IT groups and external vendors to ensure effective services for reliability.
  • Analyze business processes and ensure compliance with controlled processes according to established protocols.
  • Monitor alerts and escalate issues for procedures and systems.
  • Assist as needed with training guides and supporting other team members.
  • Develop and maintain professional relationships with clients, vendors, and other department members.
  • Collaborate as needed with other internal departments including, but not limited to, Engineering, Sales, Client Support, and Channel Partners.
  • Proactively provide timely communications regarding updates, issues, and resolutions.
  • Maintain accurate support tickets, documentation, and follow-up.
  • Consistently meet company and department policies and expectations including those surrounding attendance.
  • Comply with all federal, state, accreditation and institutional policies and procedures.
  • Maintain confidentiality standards and expectations.
  • Exhibit exceptional internal and external customer service with all individuals.
  • Observe company’s security responsibilities.
  • Other duties as assigned.

 

What you'll bring to the team as an EDI Specialist:

  • Solid knowledge of EDI transaction types preferred (X12 837D, 270/271, 835, XML, etc.)
  • Ability to quickly gain a solid understanding of DentalXChange processes and applications.
  • Ability to effectively manage time and prioritize.
  • Strong multi-tasking skills and able to adapt to changing expectations and priorities.
  • Excellent communication skills (both verbal and written).
  • Ability to change priorities as necessary to meet the changing needs of our clients.
  • A dependable, professional, and customer service-oriented mindset.

 

What We Offer:

  • Challenging and rewarding career opportunities with room for growth as we grow!
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • 9 paid company holidays
  • 401k matching
  • Healthcare and dependent care flexible spending accounts
  • Friendly co-workers and a positive culture!
  • Pay range of $20-23 per hour DOE