This position is 100% remote, candidate can be based anywhere within the USA.
Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers. Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.
Client Services Specialist Position Summary:
As a Client Services Specialist within the customer service team at DentalXChange, you will assist our dental office clients with their questions regarding our products. This includes issues regarding dental claims processing and the credentialing of dentists with state licensing boards. You will provide excellent customer service when answering incoming calls and chats, leaving every dental office client feeling heard, appreciated, and confident you've solved their problem or know what steps to take to get there.
The person in this role will work remotely. Hours of operation are 6:00am to 5:00pm, PST.
What You'll Be Doing as a Client Services Specialist:
• Answer incoming calls and chats from dental provider offices to address their questions and provide prompt support
• Effectively troubleshoot and manage support issues
• Escalate issues effectively and promptly to additional tier level support if necessary
• Demonstrate to customers how to utilize DentalXChange products/services
• Create notes and other documentation to be used by the team based on support-related resolutions
• Maintain a high level of product and vendor knowledge
• Document each phone call in the ticketing system
What You'll Bring to the Team as a Client Services Specialist:
• 1+ years' customer service experience, preferably over the phone
• Proficient in Office 365 or other Microsoft Office version
• High level of comfort with using the Internet and PC's
• Strong listening, communication, and collaboration capabilities
• Desire to always give excellent customer service and to add to the team in whatever way you possibly can
• Technical support/Help Desk experience helpful
• Prior call center experience desirable
• Experience in a dental office also helpful
• AA degree preferred
What We Offer:
• Challenging and rewarding career opportunity with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid company holidays
• 401k matching
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!
• Starting pay range of $17.50-$19.50/hour