Collections Specialist
As a collections specialist at FlexiVan, you will be working with internal and external customers to perform collection functions to support the credit and collections team. You will also handle inbound customer calls and must demonstrate the ability to quickly respond to internal and external customer
needs and provide appropriate solutions. As a collector, you will be responsible for collecting outstanding receivable balances on delinquent customer accounts in order to minimize financial loss to FlexiVan.
Key responsibilities
o Monitor accounts receivable aging for all overdue accounts
o Communicate with customers daily with delinquent accounts via email and/or phone and attempt to secure payment to settle open accounts.
o Closely work with A/R Department regarding payments and credit memos needed
o Research discrepancies and help to settle disputes asap
o Record information about the financial status of customers and status of collection efforts
o Maintain detailed logs of customer interactions
o Inform Supervisor immediately of any problem accounts that need to be elevated to Management
o Send customer copies of invoices and credit memos upon request
o Run credit report and obtain trade references provided by customer asap
o Maintain customer status in database
o Assist customers with billing questions and resolve billing issues
o Other accounts receivable or credit duties as assigned
Technical Skills and Competencies Required:
o Must possess excellent communication skills (written and verbal)
o Solid collection, analytical, and reconciliation skills
o Problem-solving skills
o Strong customer service skills
o Must be able to multi-task in fast paced, high transaction business environment
o Ability to work both independently and in a team setting with minimal supervision
o Must be able to work on your own as required from home and be a self-starter
o Great attention to detail with strong time management skills
o Strong organizational skills
o Exceptional Excel Skills
o Working knowledge of Microsoft Office Products (Outlook and Word)
Education and Experience
o High school diploma with college degree a plus
o 3 – 5 years credit and collections experience, with strong preference for Maritime and/or Transportation industry
o NetSuite ERP experience a plus