Title: Service Center Manager
Function: Daily Service Center Operations and Facility Management
Purpose/Summary:
Under supervision of the Sr Service Center Manager, manages a team of IAM Mechanics with the the day- to-day operation of the local service centers at Carson to include but not limited to equipment interchange, ingate inspections, chassis repairs, and facilities/equipment maintenance. Assist with managing the third-party vendor at our New Dock facility. Duties include cost accountability and direction of all exempt and non-exempt employees on site.
Key Responsibilities:
o Supervises a team of IAM mechanics and communicates repair priorities and forecasting of repair schedules. Communicates pertinent information that may affect projected schedules to local and Fleet Operations teams. Adjusts available labor to meet schedules in concert with Assistant Managers and IAM leadsman.
o Directs IAM Mechanics to performs chassis repair pre-inspections. Decides best course of action for repair, refurbishment, sale, or scrap of equipment based on company guidelines.
o Work with IAM leadsman to ensure that repair and maintenance material inventories are on hand when needed to prevent loss time work or equipment downtime.
o Monitors and reports tire inventories as required and facilitates ordering of tires as needed through MNR team.
o Manages operation of company owned repair shop and storage yard. Directs IAM leadsman to ensure all areas are of the operations are safely and efficiently performing in accordance with company rules and guidelines.
o Performs chassis post repair inspections. Determines that equipment is being repaired per company guidelines.
o Monitors and accurately reports on service center shift activities including inventory, gate, mechanic productivity. Investigates and addresses productivity issues as they arise. Takes corrective action as needed.
o Assists with the management of New Dock facility by communicating Flexivan priorities and holding third party vendor accountable for all gate and mnr, and reporting activities.
o Assists with weekly service center performance reporting, trend analysis and period close narratives.
o Assists in establishing, documenting, and implementing operational processes.
o Identifies gaps with Data Integrity by reviewing, amending, and implementing operational processes.
o Assist with the creation of facility and activity-based budget, controlling actual spend to plan throughout the budget cycle.
o Communicates regularly with Fleet Operations to project equipment needs and the off hiring of equipment.
o Implementation and oversight of company safety and employee health programs.
o Identifies multiple sources for equipment and facility maintenance services and materials. Utilizes the vendors that provide the most cost-effective methods that also meet applicable company standards.
o Tracks all company vehicle/equipment repair and maintenance schedules. Utilizes outside vendors to have vehicle repairs and maintenance done as needed.
o Monitors building and property conditions. Takes actions as required to keep the facility in good operating condition assuring a safe and secure working environment.
Position Specifications:
Experience
o Flexibility to allow individuals with 2+ years of supervisory experience to apply.
o Functional experience to include supervising unionized labor, evaluating equipment damage and writing repair estimates.
Technical skills and Competencies Required:
o Strong time management and organization skills.
o Strong verbal and written communication skills.
o Ability to conform to company standards with nominal day-to-day supervision.
o Ability to adapt to rapidly changing requirements, high tolerance of ambiguity.
o Moderate working knowledge with Microsoft Office Suite (Outlook, Excel, Word, Teams)
o Ability to work with multiple computer systems in recording repair estimates and invoices.
o Ability to collaborate with multiple vendors as they relate to chassis repairs and/or servicing of company owned equipment and facilities.
o Ability to understand technical specifications and requirements for equipment maintenance and repairs.
o Ability to understand Federal, state, local and any other applicable laws, regulations and rules as applies to employees, equipment repairs, and facilities.
o Ability to understand IAM and ILWU CBA.
o Safe working habits.
o Attention to quality and detail.
o Punctual and reliable work attendance.
o Ability to work long hours.
o Ability to work nights and/or weekends.
Travel Requirements:
Mostly local, within a 75-mile radius of the service center. Occasional out of town travel for company meetings, special assignments that may require overnight or longer stays away from the normal workplace.
Education Level: College Diploma or equivalent preferred. IICL certification preferred.
Primary Location: Carson, CA & San Pedro, CA– FlexiVan Service Centers