Our Story
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
THE WELL New York
Adjacent to Union Square Park and just steps away from Fifth Avenue, THE WELL New York is an integrated wellness center in the heart of New York City. The 13,000-square-foot space brings together modern medicine and ancient healing practices that focus on whole-person health. The brand’s flagship location includes a full-service spa (featuring a steam room, dry and infrared saunas, as well as treatment rooms for bodywork and skin care), a functional medicine practice and health coaching, Chinese medicine and acupuncture, an organic wellness café, yoga and meditation studios, a foot rub and IV therapy lounge and an innovative posture lab. Every detail of THE WELL — thoughtful design, abundant amenities, expert-vetted products, well-sourced ingredients and more — is meant to help you make wellness part of your every day.
- Perform all treatments at an exceptional standard, as per protocols and standards taught in training, whilst tailoring to the members specific needs.
- Carry out an in-depth consultation with each member prior to treatment, ensuring medical history and concerns are identified.
- Protect the member and guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the club standards.
- Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Manager on Duty.
Guest Relations
- Maintain the highest standard of guest service by following THE WELL's protocols and displaying genuine care and attention to detail.
- Consistently record member preferences, accurately updating guest profiles and communicating any relevant information to other practitioners across all modalities.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any member complaints to the Manager on Duty so that they can be handled promptly and effectively.
Health and Safety
- Perform all treatments in a professional, hygienic and safe manner for all members, updating knowledge and training regularly.
- Responsible for the cleanliness, sterilization, and hygiene of all equipment, products and linens in the treatment and preparation areas, following THE WELL's protocols.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Act responsibly at all times in relation to personal safety along with the safety of colleagues and members of the club.
- Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.
General Standards
- Maintain a high standard of appearance and personal hygiene.
- Always be punctual and prepared in advance of treatments.
- Support all departments in the club including covering reception and spa attendant duties as and when required
Benefits | Perks
- Eligible full-time Team Members offered a comprehensive benefits package including Medical, Dental, Vision & Supplemental Voluntary Insurance Plans
- Full Time & Part Time Paid Time Off
- 401K
- Commuter Benefits
- Paid Maternity & Paternity Leave
- Perks, Gym & Multiple Service & Retail Discounts
- Support Circles, Professional Development Workshops, & Employee Assistance Program