Job Title: Partner Service Representative
Reports to: Director of Partner Relations
Department: Partner Relations

Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an organization to spread the gospel to the world.


Summary:

Responsible for advancing Messenger International’s vision by connecting our customers and partners to an excellent service experience.

 

Duties and Responsibilities:

·       Provide introductory information about our mission and ministry to new customers and prospective partners

·       Provide service support through live chat, inbound and outbound phone calls, emails, and social media

·       Provide support to customers looking to purchase resources or make donations and assist with questions/concerns they may have

·       Identify and assess customers’ needs and triage influx of customer service requests to appropriate team members

·       Generate sales orders through Shopify

·       Keep records of customer interactions in CRM (Salesforce) and chat systems

·       Troubleshoot common issues with a product or service

·       Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·       Process privacy and data erasures from customers and partners

·       Be able to answer questions around course content and basic biblical concepts

·       Pray with customers and partners over the phone proactively and by request

·       Identify church and individual partnership opportunities and transition lead to Donor Relationship Manager

·       Build sustainable relationships and trust with customer through open and interactive communication

·       Go the extra mile to engage customers with our mission and resources

·       Other tasks as assigned

 

Education and/or Experience: 

·       High School Diploma preferred

·       Some experience selling to or working with a Christian demographic is preferred

 

Qualifications:

To perform the job successfully, an individual must demonstrate the following competencies and meet the established requirements.

·       Familiarity with the Messenger International mission and resources is a plus

·       Strong phone contact handling skills and active listening

·       Comfortable praying with people over the phone

·       Familiarity with CRM systems (Salesforce) and practices

·       Customer orientation and ability to adapt/respond to different types of characters

·       Excellent verbal and written communication skills

·       Must be results-oriented, creative, energetic, and possess a strong phone presence

·       Ability to work independently and solve problems

·       Ability to multi-task, prioritize, and manage time effectively

·       Experience handling inquiries by chat, email, and phone

·       Track record of success in previous roles. Proven customer support experience is preferred

·       Experience working with Salesforce or similar CRM, Gmail, Intercom, Shopify, and Zoom is preferred

·       Be able to follow communication procedures, guidelines, and policies

 

Work Location:
Colorado Springs area

 

Job Type/Schedule:

Part time, up to 30 hour work week.

 

Pay:

Entry level position with an hourly range of $17-$20 depending on candidate qualifications.

 

Benefits:

·       401(k)

·       Paid time off after 1 year tenure

·       Employee Assistance Program