Job Title: Donor Relationship Manager 

Reports to: Director of Donor Relations & Development

Department: Donor Relations

 Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our Organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an Organization to spread the gospel to the world. 

 Summary: 

This position is key for developing and retaining partner relationships by connecting people with the mission and vision of Messenger International through relationship-based practice, positioning resources, providing excellent customer service, and donor development.

 Essential Duties and Responsibilities 

·       Convey Messenger International’s heart and vision to partners

·       Strategically create opportunities to build relationships with partners to drive giving opportunities to support the mission of global discipleship at Messenger International

·       Help to develop and create content to support partnership relationships and drive fundraising initiatives

·       Strategically build engagement strategy to retain and develop donors

·       Support partnership focused events

·       Answer inbound calls and minister to partners

·       Place daily outbound calls to partners as thank you and prayer follow up

·       Manage book of partner relationships to drive giving opportunities

·       Develop, research, and build fundraising initiatives to raise support for Messenger International’s mission

·       Provide support for special campaigns and projects

·       Share outreach, projects, blogs, and other stories and testimonies with partners when applicable to relationship

·       Oversee partner projects and ensure that all projects are delivered on-time, within scope and within budget

·       Oversee and coordinate projects including but not limited to: partner emails, partner cards, fundraising campaigns, partner events, etc

·       Other duties as needed

 Competency & Qualifications: 

To perform the job successfully, an individual must demonstrate the following competencies and meet the established requirements. 

·       Has experience using a CRM system such as Raiser’s Edge or Salesforce to manage relationships and development

·       Good customer service and communication skills; ability to interact with donors, Board members, volunteers, and other constituents in-person, by phone and in writing

·       Ability to manage campaigns/projects; ability to work from spreadsheets and to manage deliverables and timelines (Proficiency in Excel, Word, Dropbox)

·       Strong administrative and time management skills

·       Excellent verbal and written communication skills

·       Must be results-oriented, creative, energetic, and possess a strong phone presence

·       Ability to work independently and solve problems

·       Excellent organizational skills

·       Ability to multi-task, prioritize, and manage time effectively

·       Agile, able to change workflow on the fly and adapt to customer needs and business changes on a day-by-day basis

Other Requirements:

·                                * Physical Requirements: There are no special requirements to complete the duties of this position other than being able to sit for extended periods of time.

   *  Language Skills:

o   Ability to read and comprehend simple instructions, short correspondence, and memos  

o   Ability to write simple correspondence  

o   Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Organization
 

Preferred Qualifications

·       Experience with outbound phone relationship/donor development.

o   Telemarketing, tele-sales, or other relationship development/sales experience

·       Knowledge of church staff roles and dynamics

·       Familiar with the Christian market

·       Experience selling to, or working with, a Christian demographic

·       Experience with Salesforce
 

Education and/or Experience: 

·       Bachelor’s Degree

·       2-4 years of experience in fundraising or similar field.

 Compensation and Benefits:

·         Full time hourly position

·         Occasional overtime hours needed during busy season and as work demands. Primarily in the weeks leading up to, and the week of major events, more full-time hours are required

·         Required to live in Colorado Springs, Colorado or the surrounding area

·         Eligible for up to two weeks of paid time off (PTO) within first year of hire

·         Eligible for nine paid holidays a year

·         Eligible for medical benefits, dental benefits, and participation in the Organization’s life insurance program after the first month of hire

·         Eligible for participation in the Organization’s 401k program six months after hire