Position Title: Enrollment Specialist
Department: Enrollment
Report To: Sr. Director of Enrollment and Marketing
Job Type: Full-Time, Exempt
Location: Onsite only
GENERAL SUMMARY:
Enrollment Specialists advise, educate, consult, and support qualified, potential students in achieving their professional and personal goals by enrolling in one of NewSchool of Architecture & Design’s higher education programs. Student leads are provided. This position reports to the Sr. Director of Enrollment and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Contribute to new student enrollments by assessing potential applicants and determining their eligibility to apply and enroll in various academic programs.
- Follow-up with potential student inquiries via phone, email, text, and in person.
- Provide a positive and superior experience to prospective and new students inquiring about NewSchool, its academic programs, admissions requirements, policies, payment options, and procedures.
- Build rapport and guide students interested in obtaining a degree through the enrollment process.
- Leverage available tools that move students through the conversion process, including scholarships, student ambassador connections, academic connections, open houses, testimonials, campus visits, and marketing materials
- Create consistent and observable documentation in Salesforce (CRM) to track the status and progress towards the enrollment of assigned students
- Prepare and maintain progress, conversion, and related reports on a weekly basis.
- Consistently seek opportunities to drive student growth by referrals
- Maintain a high-level knowledge of current programs, processes, and policies at NewSchool; understand the higher education landscape and be able to compare and contrast NewSchool to competitor institutions.
- Utilize professional communication skills on a daily basis while conversing with students in person, on the phone and when corresponding by email and text.
DIRECT REPORTS TO BE SUPERVISED: TBD
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree required.
- Minimum of 5 years of recruitment, sales, customer service, account management or relationship experience in a college setting, preferred
- Working knowledge of CRM software, Salesforce, preferred
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Must possess confident telephone presence
- Excellent verbal, written, and interpersonal communication skills
- Ability to stay organized, prioritize, and goal oriented while working in a fast-paced environment
- Must be self-motivated and able to work effectively in a team environment
- Must possess effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
WORK ENVIRONMENT:
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., sitting for extended periods of time, walking, standing, communicating, and other physical functions, as necessary. Work from home may be required from time to time; reliable high-speed internet access is required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.