About the Company:
Liquid Death is 100% natural mountain water from the Austrian Alps, served in ice-cold sustainable cans designed to murder your thirst.
Founded in January of 2019 and based in Los Angeles, California, Liquid Death is one of the nation’s fastest growing water brands taking a completely unnecessary approach to canned water. Unnecessary things tend to be far more interesting, fun, hilarious, captivating, memorable, exciting, and cult-worthy. Taking the world’s healthiest beverage and making it just as unnecessarily entertaining as the unhealthy brands has put Liquid Death on the map for BevNet’s Best Marketing in 2019, one of dot.LA’s hottestps in 2020, and Medium’s cult-worthy brands among a few accolades.
As Liquid Death continues to bring unnecessarily awesome canned water options to more people, Liquid Death is equally as excited to promote and help fund alternative art, music, and entertainment alongside the brand.
Our ideal Customer Success Representative AKA Customer Service Overlord is a badass who loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. You will also receive your own intimidating business card that features a skull and your official "Lord of Customer Service" title.
Our "customers" span the range of individuals, influencers, wholesalers, and events. As a brand-first company, we see customer service an important extension of the brand. We don't ever take ourselves too seriously and always talk to customers exactly how we'd talk to our friends over beers (or waters). No cold corporate speak around here; unless we are making fun of it.
At least 1 year of relevant work experience
Excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
Able to work on weekends
Communicate with customers via email
Provide knowledgeable answers to questions, work in Shopify admin to manage orders, refunds, replacement product etc.
Work with internal departments to meet customer's needs
Data entry in various platforms
Manually setup orders for promotional product shipments to influencers, wholesalers, and events
Love for alternative culture (punk, metal, EDM, tattoos etc.) a plus
Excel, Shopify, Amazon Seller Central, ZenDesk, Gorgias, any customer service platform experience
Witty and able to understand brand voice
Start up experience
Perks and Benefits:
Fully remote workplace with an office in the works in Los Angeles
Awesome health benefits including medical, dental, vision, FSA
Flexible PTO policy
Paid Parental Leave
Free Liquid Death Mountain Water & merchandise
An unlimited sense of superiority over your office drone meat bag friends