About the Company:
Liquid Death is 100% natural mountain water from the Austrian Alps, served in ice-cold sustainable cans designed to murder your thirst.
Founded in January of 2019 and based in Los Angeles, California, Liquid Death is one of the nation’s fastest growing water brands taking a completely unnecessary approach to canned water. Unnecessary things tend to be far more interesting, fun, hilarious, captivating, memorable, exciting, and cult-worthy. Taking the world’s healthiest beverage and making it just as unnecessarily entertaining as the unhealthy brands has put Liquid Death on the map for BevNet’s Best Marketing in 2019, one of dot.LA’s hottestps in 2020, and Medium’s cult-worthy brands among a few accolades.
As Liquid Death continues to bring unnecessarily awesome canned water options to more people, Liquid Death is equally as excited to promote and help fund alternative art, music, and entertainment alongside the brand.
About the Job:
The Community Coordinator will be responsible for responding to public and private messages across all social media platforms including Instagram, TikTok, Youtube, Snap, and Facebook. This role will track and catalogue community tags, UGC and noteworthy mentions weekly. In addition, the Community Coordinator will work closely with the customer experience team to ensure inquiries are responded in a timely manner and escalate issues of priority to leadership as needed. This person will spend a large portion of their time in social media to identify conversations and posts Liquid Death should be a part of and execute the process of gifting product to micro-influencers as needed. This position will report directly to the Community Manager and is a fully remote position.
Respond to public and private messages across a variety of social media platforms, including but not limited to Instagram, TikTok, Youtube, Snap, and Facebook.
Track and catalogue, community tags, killer UGC and noteworthy mentions weekly.
Work closely alongside the Liquid Death customer experience team to ensure all inquiries are responded to in a timely manner, escalating issues to leadership as needed.
Live in social media and identify conversations and posts Liquid Death should be a part of.
Execute gifting of influencers and micro-influences as well as customer delights as needed.
Education & Experience:
- 2-3+ years of experience in customer service, social media marketing, or community management.
Experience in customer facing line of work or service industry a plus
Strong working knowledge in all social media platforms including Instagram, Twitter, Facebook, Snap, TikTok, and Youtube. Reddit and Triller are a plus.
Familiarity and understanding of social media analytics tools like Sprout Social, GRIN influencer tracking, and native analytics tools.
Understanding of the general influencer and celebrity landscape to identify who to escalate to senior management for relationship building
Essential Knowledge, Skills and Abilities:
Excellent interpersonal, organizational, and written communication skills.
Ability to solve problems in real time with help from internal partners
Can work gracefully under pressure in an extremely high growth environment
Not afraid to roll up sleeves and get their hands dirty when viral moments take place
Appetite for all things digital and social, up to date on the latest platforms and technologies.
Must have a passion for pop culture with a focus on music, art, and comedy.
CPG or relevant industry experience
Start up experience
Perks and Benefits
Fully remote workplace with an office in the works in Los Angeles
Awesome health benefits including medical, dental, vision, FSA
Flexible PTO policy
Paid Parental Leave
Free Liquid Death Mountain Water & merchandise
An unlimited sense of superiority over your office drone meat bag friends