TITLE/POSITION:      Client Services Assistant (Full-Time)

REPORTS TO:           Proposal Manager

REGION:                     Remote, US

 

Do you have a knack for organization and keen attention to detail?

 

Do you enjoy working within a collaborative team environment and being the one who helps ensure that the background details are being handled?

 

Are you the type of person who excels at juggling multiple tasks at the same time? 

 

When given a task, do you think “challenge accepted”?

 

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Who Are We?

 

Long Capture promotes the advancement of commercial companies and their technology through government funding programs such as the Small Business Innovative Research (SBIR), Small Business Technology Transfer (STTR), and other strategic opportunities. By leveraging its network of government officials, industry partners, and universities, Long Capture drives growth for clients in the DoD space.

 

 

What is This Position About?

 

The Client Services Assistant is responsible for supporting the Proposal and Capture Team in the administrative aspects of managing clients, preparing proposal packages, and ensuring proper follow through of internal processes and documentation. He or she will have their hand in various aspects of the Proposal and Capture Team tasks and processes, including drafting proposal supporting documents, organizing, and maintaining both internal and external files, and managing client contract award statuses. Additionally, he or she will be responsible for data handling, meeting note taking, data entry, and assisting Proposal and Capture management in the research and reporting of data.

 

 

Who is This Role For?

 

A competitive candidate for this position will be professional, polite, organized, detail-oriented, and efficient. He or she will be meticulous while keeping the “big picture” in mind and should be able to manage simultaneous projects. He or she will be skilled at following up on missing items to ensure proper completion of tasks, projects, and documentation. He or she will be comfortable with computers and will adapt to new software platforms quickly. He or she will be a team player who is proactive, flexible, results-oriented, and comfortable in a rapidly changing environment. He or she will have a strong, demonstrated sense of responsibility and will take pride in his or her work. Most importantly, he or she will have a genuine desire to meet the needs of others.

 

 

What Will You Be Responsible For?

 

·        Draft supporting document for client proposal packages in accordance with Company best practices

 

·        Organize and maintain Capture and Proposal related documents, files, and folders

 

·        Handle client Huddle workspace management

 

·        Assist in communications with clients in a professional manner, including following up on the status of missing information and documents

 

·        Manage contract award statuses and ensure communication of updates related to contract awards

 

·        Send documents for signature

 

·        Assist with Wide Area Workflow (WAWF) invoicing

 

·        Upload content to training portal

 

·        Take detailed notes during meetings, webinars, and virtual events to share with the team

 

·        Provide support in researching and reporting on data metrics

 

·        Assist management with updating task management boards

 

·        Data entry and CRM management/upkeep

 

·        Other duties as assigned

 

 

What Qualifications Do You Need?

 

·        Minimum of 3 years of administrative experience

 

·        Associate degree required, Bachelor's degree preferred

 

·        Strong administrative background and skills

 

·        Highest level of attention to detail

 

·        Outstanding organizational abilities

 

·        Friendly disposition with the ability to be persistent with all follow up communications

 

·        Excellent written and oral communication skills

 

·        Ability to work with teams and individuals of varying working styles

 

·        Demonstrated sense of responsibility and ability to work independently

 

·        Strong time management skills with the ability to prioritize multiple competing requests and deadlines simultaneously

 

·        Ability to handle repetitive tasks

 

·        Proficient in MS Office Suite (Word, Excel, PowerPoint, SharePoint) and Adobe Acrobat

 

·        Growth mindset and adaptability to keep up with frequently changing industry

 

 

What Benefits Do We Offer?

 

As a full-time role, this position offers a competitive benefits package:

 

-        $37,440 annual salary

 

-        Fully remote position

 

-        Flexible work schedule

 

-        Unlimited PTO

 

-        Employer subsidized health insurance

 

-        401(k) with 4% company match

 

-        Tuition assistance

 

-        Company provided laptop and desktop monitor

 

-        Annual office supply budget

 

-        Paid maternity & paternity leave

 

-        Paid military leave for employees in the Reserves or Guard

 

 

Other: Candidate must successfully pass a criminal background check prior to employment.

 

 

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.