Healthcare Operations Analyst

About the role:

As a company founded by service-disabled Veterans, we at DFC are driven by a duty to serve our clients, our employees, and our community. We are committed to helping organizations achieve their goals by cultivating a team of talented professionals that deliver exceptional service, creative insights, and high-quality results.

DFC seeks a Healthcare Operations Analyst to support an operations support contract in the federal healthcare consulting industry. The team is seeking an inquisitive individual with excellent critical thinking skills and high attention to detail who has a desire to learn complex federal healthcare policy as well as technical operations, enjoys working in a fast-paced and regularly changing environment, and can effectively manage competing priorities. Strong candidates for this position enjoy looking for connections and seeing the big picture in complex processes and systems, and excel at translating technical details for a general audience.

What the role requires:

Assisting clients in the implementation of complex federal health policy and functional design improvements as part of a project team (note: this role does not involve policy analysis or writing).
Developing and delivering reports, briefings, and messaging that clearly communicate ideas and findings to stakeholders.
Establishing and managing relationships with clients to understand goals, constraints, and opportunities for support.
Translating technical concepts, business processes, and policy guidance into plain-language materials for both internal and external audiences.
Creating and managing project artifacts such as agendas, timelines, and detailed meeting notes that capture decisions and action items.
Proposing and implementing continuous process improvements by identifying inefficiencies and recommending enhancements.

What you need to be successful:

3-4 years of professional experience.
Strong analytical, writing, and presentation development skills to communicate information and recommendations in oral presentations or written documents.
Comfort navigating between technical details and big-picture storytelling in both written and verbal communications and ability to translate complex operational processes into clear, actionable insights for varied audiences.
Ability to exercise strong attention to detail, problem-solving, and organization skills; able to manage multiple priorities simultaneously in a fast-paced environment.
Ability to lead and facilitate client meetings, conference calls, and capture accurate meeting notes.
Ability to produce consistent, insightful, high-quality work against tight deadlines.
Self-directed; ability to work on tasks requiring analysis, writing, and planning activities with limited guidance or oversight.
Ability to work collaboratively as a member of a team, contributing positively to team culture and outcomes.
Proficiency in Microsoft Office Suite, especially Office, Word, and Excel.

Other important information:

Bachelor's degree is required.
Ability to obtain a US government security clearance, if needed, is required.
Applicants must have the legal right to work in the US for any employer; sponsorship is not available for this position.
Preference will be given to qualified Veteran candidates.

Location:

This opportunity is available in the Washington DC metro area.

Is consulting the right career for you?

A career in consulting can offer a wide variety of experiences and is a great opportunity for personal and professional growth, but it often requires a bit more time and energy than the standard nine-to-five. These characteristics below are those of a typical consultant in this field; we encourage you to consider if these are applicable to you as you complete your application.

Thrives when working in a challenging, fast-paced environment.
Balances competing priorities and fluctuating workloads with composure.
Works well in teams or independently, as the job requires.
Commits the requisite hours and effort to ensure deliverables are submitted on time and error-free.
Dives into new and unfamiliar tasks, employing a learn-as-you-go mentality and problem-solving skills.
Has the foresight to strategically plan and anticipate next steps and outcomes?
Uses interpersonal skills to establish and uphold strong client relationships, representing the company positively.
Values quality in client deliverables and internal tasks
Enjoys having a high level of responsibility and task autonomy.
Acts professionally in all circumstances and enjoys creating and nurturing a professional network of peers, clients, and partners.

*Duty First Consulting does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic.