WHO WE ARE AND WHAT WE’RE LOOKING FOR
6AM is redefining how communities engage, communicate, connect, and experience their cities. We’re rapidly growing our team and digital products, and expanding our team across current and future markets. 6AM is for highly energetic performers who thrive off a fast-paced work environment and see the direct impact of their work. Join us as we build upon our growing network of cities, continuing our vision of establishing the most relevant modern local media brand.
WHAT YOU’LL BE DOING
As an Account Manager, you’ll be supporting the post-sale process from onboarding new partners and executing digital ad campaigns to final analytic reporting. This role serves as the primary liaison between clients and internal departments such as creative, editorial, and growth marketing. You will need to have excellent communication and project management skills with the ability to offer proactive solutions, troubleshoot issues, and provide recommendations to ensure the success and retention of 6AM partnerships. In this role you will:
Serve as the day-to-day client contact for all digital advertising across multiple markets
Receive, confirm, book, and manage all partnership contracts in ad management software
Request, receive, schedule, and execute all assets and deliverables included in client contracts
Communicate clearly and swiftly with clients to answer any questions and ensure smooth and timely asset submissions and approvals
Troubleshoot assets, specs, and issues with clients and internal departments
Understand and advise internal departments, ensuring on-time delivery on all aspects of clients’ campaigns
Track and present data to clients upon request for specific campaigns, including impressions, page views, engagements, CTR, open-rate, etc.
Infer takeaways from data to advise clients on next steps in campaigns
Provide clients with monthly campaign updates, analytics reports, and general brand updates
Understand brand guidelines and aesthetics to ensure balance between both our brand and partners
Assist in finding opportunities to turn active advertisers into repeat business and support client renewal process
Support market expansion, development of processes, implementation of new technology, and training of new staff
Publish display ads
Host and lead onboarding meetings for clients, establishing a professional and streamlined working relationship between the Client Success Team and the client
Ensure a high level of customer service for clients
Quality Assurance Lead: Check all final products to assure all scheduled placements are included, that there are no ad-edit or ad-ad conflicts, and that all placements are high quality
Pull analytics and distribute reports for clients
Infer data on campaign performance to provide assessments and recommendations to the client, Client Success Team, and to Sales, in conjunction with Senior Account Manager (SAM)
Ensure contract line items are scheduled and completed during set contract duration
WE’D BE FIRED UP IF YOU HAVE SOME OF THESE TRAITS
We are looking for team members with a track record of success in digital media and managing client relationships.
2-3 years in project management, client services, account management or similar role at an agency, marketing department, media and/or online publishing company
Keen analytical skills, attention to detail, the ability to multitask and prioritize as needed
Highly organized with strong attention to detail and clear, concise communication skills
Strong mathematical skills and willingness to work with numbers daily
High energy, self-starter, can-do attitude and passion for working in a fast-paced environment
Outgoing individual who portrays enthusiasm while learning and working with others
Ability to learn quickly, implement learnings into daily responsibilities, and grasp the big picture
Ability to take direction and adaptable to change
Ability to diffuse conflicts while maintaining brand integrity and great customer service
Take ownership of and initiative in everything you do, and understand how to work in a team
Proficiency with Mac in Google Docs, Google Sheets, and Google Drive
Experience working with Slack, Asana, Hubspot, Inventory Management Systems, and Ad Serving Software is a bonus
WE’RE PUTTING OURSELVES ON THE LINE
Premium health insurance
Cell phone benefit
Unlimited sick and vacation time
Two additional weeks of PTO post maternity leave
New Parent Wellness Stipend
Mental Health Benefits
Virtual company-sponsored social events
Paid time off to volunteer in our communities
A commitment to an open, inclusive, and diverse work culture
Leading in tech. We’re creating the future of local media, and provide the newest technology to our staff.
Set you up for success. We’d love to pick up the tab for opportunities that support career development.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protectedfication, in accordance with applicable federal, state, and local laws.
Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.