WHO WE ARE AND WHAT WE’RE LOOKING FOR 

 

6AM is redefining how communities engage, communicate, connect, and experience their cities. We’re rapidly growing our digital products and expanding our team across current and future markets. 6AM is for deadline-driven performers who thrive off an adaptable work environment and see the direct impact of their work. Join us as we build upon our growing network of cities, continuing our vision of establishing the most relevant modern local media brand.

 

This position is based in Asheville, Charlotte, Raleigh, or Winston-Salem, North Carolina; Charleston, Columbia, or Greenville, South Carolina; or Nashville, Tennessee.

 

 

WHAT YOU’LL BE DOING

 

As an Account Manager, you’ll be supporting the post-sale process from onboarding new partners and executing digital ad campaigns to final analytic reporting. This role serves as the primary liaison between clients and internal departments such as creative, editorial, and growth marketing. You will need to have excellent communication and project management skills with the ability to offer proactive solutions, troubleshoot issues, and provide recommendations to ensure the success and retention of 6AM partnerships. In this role you will:

 

  • Serve as the day-to-day client contact for all digital advertising across multiple markets

  • Receive, confirm, book, and manage all partnership contracts in ad management software

  • Request, receive, schedule, and execute all assets and deliverables included in client contracts

  • Communicate clearly and swiftly with clients to answer any questions and ensure smooth and timely asset submissions and approvals

  • Troubleshoot assets, specs, and issues with clients and internal departments

  • Understand and advise internal departments, ensuring on-time delivery on all aspects of clients’ campaigns

  • Track and present data to clients upon request for specific campaigns, including impressions, page views, engagements, CTR, open-rate, etc.

  • Infer takeaways from data to advise clients on next steps in campaigns

  • Provide clients with monthly campaign updates, analytics reports, and general brand updates

  • Understand brand guidelines and aesthetics to ensure balance between both our brand and partners

  • Assist in finding opportunities to turn active advertisers into repeat business and support client renewal process

  • Support market expansion, development of processes, implementation of new technology, and training of new staff

  • Publish display ads

  • Host and lead onboarding meetings for clients, establishing a professional and streamlined working relationship between the Client Success Team and the client

  • Ensure a high level of customer service for clients

  • Quality Assurance Lead: Check all final products to assure all scheduled placements are included, that there are no ad-edit or ad-ad conflicts, and that all placements are high quality

  • Pull analytics and distribute reports for clients 

  • Infer data on campaign performance to provide assessments and recommendations to the client, Client Success Team, and to Sales, in conjunction with the Senior Account Manager (SAM) 

  • Ensure contract line items are scheduled and completed during set contract duration

 

 

WE’D BE FIRED UP IF YOU HAVE SOME OF THESE TRAITS

 

We are looking for team members with a track record of success in digital media and managing client relationships.

 

  • 2-3 years in project management, client services, account management, or similar role at an agency, marketing department, media and/or online publishing company

  • Keen analytical skills, attention to detail, the ability to multitask and prioritize as needed

  • Highly organized with strong attention to detail and clear, concise communication skills

  • Strong mathematical skills and willingness to work with numbers daily

  • Outgoing individual who portrays enthusiasm while learning and working with others

  • Ability to learn quickly, implement learnings into daily responsibilities, and grasp the big picture

  • Ability to take direction and adaptable to change

  • Ability to diffuse conflicts while maintaining brand integrity and great customer service

  • Take ownership of and initiative in everything you do, and understand how to work in a team

  • Proficiency with Mac in Google Docs, Google Sheets, and Google Drive

  • Experience working with Slack, Asana, Lookerstudio, Canva, Hubspot, Inventory Management Systems, and Ad Serving Software is a bonus

 

WE’RE PUTTING OURSELVES ON THE LINE

 

  • Competitive salary

  • Premium health insurance

  • 100% remote work

  • 401k, complemented by a 4% company match

  • Phone stipend

  • WiFi stipend

  • Unlimited sick and vacation time

  • Two additional weeks of paid time off post maternity leave

  • New Parent Wellness Stipend

  • Mental Health Benefits 

  • Virtual company-sponsored social events

  • Paid time off to volunteer in our communities

  • A commitment to an open, inclusive, and diverse work culture

  • Access to cutting-edge tools and technology as we lead the future of local media

  • Career development support, including reimbursement for learning and growth opportunities

  

 

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

 

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. We promote diversity of thought, culture, and background, which connects the entire 6AM family. 

 

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative. 6AM City is proud to be an Equal Opportunity Employer.