Customer Service Representative

Seal Shield is searching for a Customer Service Superstar!  We are looking for someone that loves to please people, goes over the top to make things happen, is relentless in improving experiences and is that magical teammate who can turn The Devil Wears Prada into Jacky Moon.  If the people around you don’t look to you as the person that always makes everything better, don’t waste your time reading this post. 

This Customer Service Representative is a position with great growth potential, but will require a lot of learning and company fun along the way! Working from our Orlando office and reporting to the EVP of Sales, the gifted candidate will be performing the following activities:

Inside Sales & Channel Management:

·         Responsible for ensuring 100% Customer Satisfaction.

·         Recommend potential products or services to management by collecting customer information and analyzing customer needs

·         Responsible for communicating directly with Customers via telephone and email, social media, and chat.

·         Responsible for maintaining basic product knowledge.

·         Responsible for solving warranty and support issues.

·         Responsible for documenting support issues in NetSuite.

·         Responsible for implementing solutions, including warranty replacement product shipments.

·         Responsible for issuing call tags to pick-up defective product from the customer, when necessary.

·         Responsible for identifying issues that require advanced support from Tech Support Team or Sales Team.

·         Generate and distribute  sales leads

·         Support inside sales representatives in surge support roles  to achieve  team financial goals

Hard Skills & Education:

Proficient in Microsoft office

BA or 2+ years of Customer Service or Inside Sales Experience

Experience working with CRM tools (NetSuite Preferred)

Specific Soft Skills (examples):

Works well under pressure

Active listening

Ability to be an individual contributor supporting team goals

Ability to multi-task, prioritize, and manage time effectively

Excellent verbal and written communications skills

Strong phone presence and experience answering and dialing dozens of calls per day

Strategic thinking

 

Experience:

The ideal candidate must be self-motivated with a proven track record in Customer Service support. The candidate must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. The  Customer Service Rep must possess strong communication skills via telephone and email, along with the following:

·         Self-motivated with a proven track record in Customer Service.

·         Able to identify customer’s needs and fulfill them.

·         Able to identify customer’s problems and solve them.

·         Documenting incidents from beginning to completion.

·         Ability to coordinate and facilitate product shipments.

·         Ability to communicate service issues to multiple stakeholders.

·         Ability to work well with other team members in an office environment.

Compensation:

We pride ourselves on having a “BEST IN CLASS” benefits package that NOBODY can match:

·         Generous base salary

·         Ownership thinking profit sharing quarterly bonuses

·         100% paid medical plan

·         12 week paid maternity program

·         3% yearly cost of living increase

·         A quarterly performance review system

·         29 PTO days to start (11 holidays, 3 volunteerism days, 15 vacation days)

·         HSA Program *

·         Tuition reimbursement *

·         401k safe-harbor plan that the company invests 3% regardless of employee contribution *

·         Yearly retreat (i.e. company cruise)

·         Seal Shield Ambassadorship Program

·         And much more!!!!!

* Government maximum

We want to know who you are, ONLY if you exceed all of the above criteria.  If so, send your resume, a few service excellence superhero stories that you’re proud of and anything else that you think will get you into our hiring process to the following address: hr@sealshield.com