Are you a proactive, assertive, take-charge person? When something is of value to you, do you have an almost uncanny ability to think ahead and charge forward to attain goals? Do you need and thrive in a work environment that allows for independence, freedom, and change? Are you happy to make decisions, but only once you’ve reviewed a problem from all angles and have determined that your choice is low risk and likely to work out well? Are you more of a leader than a team player, and only truly want to participate when you can personally contribute to the overall solution? Do you prefer not to delegate, as no one can do the job quite as well as you can? Are you hard on your direct reports, and harder on yourself? Is your communication style factual, no nonsense, and what some would call blunt?

At Vitalyc Medspa, we give our clients the freedom to age of their own terms. We do this by using cutting-edge technology and employing the best talent in the aesthetic and healthcare industry. To help us continue growing, we’re seeking an experienced director of operations to join our highly skilled team. The ideal candidate is progressive, energetic and astute with change management. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The director of operations will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company.

OBJECTIVES OF THIS ROLE

·       Collaborate with leadership in the development of performance goals and long-term operational plans

·       Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

·       Partner with store operations in strategic goals for operational efficiency and increased productivity

·       Work with project managers in the development of financial and budgetary plans

·       Analyze current operational processes and performance, recommending solutions for improvement where necessary

RESPONSIBILITIES

·       Provide administrative oversight and direction of store operations, including but not limited to, business growth, strategic planning and daily operational activities

·       Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

·       Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

·       Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

·       Devise strategies for ensuring the growth of programs company-wide, and implement process improvements to maximize output and minimize costs

·       Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

·       Work with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

 

REQUIRED SKILLS AND QUALIFICATIONS

·       Five or more years in a senior leadership role in a field related to our industry

·       Detailed in organizational communication and leadership skills, backed by previous professional success

·       Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

·       Proven ability to plan and manage operational processes for maximum efficiency and productivity

·       Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

·       Strong working knowledge of industry regulations and legal guidelines

PREFERRED SKILLS AND QUALIFICATIONS

·       Bachelor’s degree (or equivalent) in business administration or related field

·       Experience in developing budgets and business plans

·       Superior negotiation skills for both internal and external purposes

·       Strong working knowledge of data analysis and performance metrics

·       Ability to lead, manage and hold direct reports accountable