Gravity Haus Reservations Agent

Gravity Haus is an inclusive community that enables an active lifestyle – the seamless merging of work, play, and outdoor adventures. We believe in asking three questions: 

Is it good for you? 

Is it good for the planet? 

Is it an amazing experience?

Based in the heart of the Rocky Mountains, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.” With properties in Winter Park, Vail, Breckenridge, and Truckee-Tahoe and future developments in the works in Aspen and several other world class destinations,, we’re rapidly broadening our reach and poised to double the size of our workforce over the next 24 months.

With this momentum comes the need to make sure we’re scaling our team and culture in line with our vision, values, and goals. That’s where you come in. You’re a creative, operationally-oriented individual who is highly organized, eager to support, and ambitious to contribute to the organization’s Sales department. This person will lead all hotel and catering group sales efforts across all Gravity Haus locations, including but not limited to weddings, corporate retreats, hotel buyouts, third party booking relations, and all large hotel and restaurant bookings across the Gravity Haus hotel portfolio.  This person will have a strong appreciation for and commitment to the outdoors, sustainability, and their own personal growth.

This is a rare and exciting opportunity to step into a career-making role that will enable you to develop and fully embody your potential as a leader, while providing valuable exposure to the operations of a multi-unit organization rapidly growing to $100M.

More About You:

  • You’ve had 2 or more  years of hotel, sales or guest experience

  • You are proficient with Google Drive, MS office applications and Adobe

  • You have experience with Hubspot preferred (or similar cloud-based CRM application) 

  • You self-manage your time

  • You have knowledge of the outdoor industry and a background or passion in executing and selling culinary, recreation and wellness-based experiences to your clients. 

  • You’re familiar with resort markets, seasonality, and mountain communities. 

What You’ll Do:

  • Provide an unprecedented level of service and sales expertise via phone, email and in-person interactions.

  • Respond to all room requests inside of 24 hours with thorough and thoughtful responses.

  • Immerse in discovery, build relationships, generate quotes, communicate internally cross-department, and ultimately generate sales

  • Report on hotel reservation sales revenue targets and results monthly and quarterly

  • Track call abandonment, conversion and call times

  • Communicate effectively with properties and ensure high level of detail for guest satisfaction

  • Adhere to proven sales processes while introducing new sales tactics.

  • Create relationships with return guests, travel agents, international and domestic leisure buyers, international and domestic incentive buyers, and the U.S. Travel Association, among others.

  • Work creatively and strategically to grow the transient sector of Gravity Haus, Inc. with the Director of Revenue Management and Group Sales Manager

  • Assist all properties in achieving room revenue 

  • Attend one joinme per month

  • Attend revenue management meetings for each hotel.  

  • Maintain and update all opportunities through the Gravity Haus’s CRM.

  • Follow company standards to maintain high-quality service and guarantee customers receive exceptional service.

What We Can Offer You:

  • Competitive compensation, consisting of an hourly range of $45k-$60k

  • Medical, dental, and vision insurance including a company contribution of $4,960 annually. Voluntary FSA and HSA spending account contribution. Voluntary supplemental  insurance including Life and AD&D, Aflac, Metlife, Farmers Home & Auto, Legal, Pet, and Disability. 

  • 401(k) program with 50% employer match up to 3%. 

  • Progressive “take what you need” discretionary time off policy.

  • Flexibility to work from wherever you work best.

  • 9 Company Holidays with paid time and a half

  • Paid Parental leave program.

  • Support for professional development opportunities.

  • A complimentary Individual Membership with access to all Gravity Haus membership benefits, including discounted stays at our properties and hotel partners, a Dryland Fitness & Spa membership, and access to premium outdoor gear from top brands through Haus Quiver

  • Monthly executive off-sites at our properties, consisting of fun outdoor activities

  • Annual employee complimentary hotel nights increasing with tenureship.

This role comes with a high degree of flexibility, with the ability to work from any location but being based in Colorado is preferred. However, given the nature of the role, you’ll be expected to visit properties regularly to connect with team members and ensure they are feeling supported, assess service quality and engagement levels, and execute training. 

Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all. We welcome and encourage candidates from historically marginalized communities to apply.

This position has been filled. Would you like to see our other open positions?