The GHI VP of Operations is responsible for defining, training, organizing, and overseeing the successful execution of Gravity Haus managed operations and standards across the entire Gravity Haus community including Gravity Haus Winter Park, Vail, Breckenridge, Truckee-Tahoe, Aspen, Dryland Denver, Unravel Denver, Haus Quiver, and prospective future Gravity Haus projects. The correct candidate must have a “hands-on” approach and is responsible for the overall operational integrity and consistency in accordance with brand standards and operating plans. This position will oversee the collective brand execution of service staff training, membership experience planning, routine maintenance, new property on-boarding, and culture building initiatives. The GHI VP of Operations will be held accountable for maintaining established costs and quality standards. KPIs for this position include employee retention and development, overall profitability and top line revenue growth, guest and membership satisfaction, adherence to brand standards, and operational excellence. This role must organize each outlet to ensure it can deliver seamless, genuine service to guests and members, while coordinating the operations to enhance the value and experience of the membership offering. The GHI VP of Operations will participate in the overall corporate operations management and reports directly to the Chief Operating Officer. The position will continually look for opportunities to increase performance from Hotel, Food & Beverage, Fitness, Membership, and Retail operations while keeping within the established brand ideals of providing enlightened hospitality curated for the modern adventurer with the goal of regularly delivering amazing experiences to our guests and members.
The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, resourceful, and meticulous VP of Operations who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop with a bootstrap. Any Gravity Haus leader must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences.
The GHI VP of Operations is responsible for performing and completing the following job functions to the highest standard:
Lead the development, coordination and execution of annual operating plans, submitting plans in a timely fashion. Oversee constructs for routine reporting on performance and quickly adjusting operations when performance benchmarks are trending below expectations.
Assist in the development and implementation of impressive brand-affirming Standard Operating Procedures and Brand Standards, and ensure consistent compliance to these standards across all operations.
Provide hands-on leadership to execute and direct all operations with special attention on training to service standards, recruitment and retention, building culture, and guest/member satisfaction.
Routinely visit each property, inspecting the quality of the product, services, and engagement of the team.
Routinely work directly in operational roles with team members and management, providing support during busy times, and discovering opportunities to increase operational excellence.
Intimately learn and support the interplay between technology, operations, sales and marketing, accounting, staff development, culture building, events, and membership services.
Negotiate corporate level vendor relationships, preferred pricing and product access, and coordinate efficient enterprise level operations for purchasing, inventory, and accounting controls .
Possess detailed understanding of the entire GH technology stack including but not limited to the GH app, PMS, POS, CRM, CRS, while constantly evaluating ways to improve the efficiency of the operation and the user experience leveraging our technology as the conduit to providing amazing service and experiences.
Actively look to increase sustainability and overall reduce the impact of our operations.
Ensure all operations have a strong retail program that effectively cross-promotes the GH family of brands.
Provide HR management and leadership support to teams as needed.
Assist the executive team in long term planning, concepting, and development of new lines of business.
Control the flow of information and corporate directives to on-premise management and teams.
Create and participate in special events that increase the overall business potential and membership experience.
Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus departments.
Perform administrative duties including processing vendor invoices, reimbursements, filing, copying, etc.
Manage, maintain and organize files on the relevant company shared drives.
Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.
Act as a professional leader of the business, culture, and community at all times.
Assist in other departments and in other job functions on an as-needed basis.
Be familiar with the entire Gravity Haus family of businesses.
Form strong positive working relationships with operations management personnel.
Performs other tasks as assigned by the CEO or COO.
Exceptional oral and written communication skills.
Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.
7+ years of senior management experience in hospitality operations.
A minimum of 3 years of leadership experience in full service Food & Beverage and a minimum of 3 years leadership experience in Hotel Operations required.
A strong appreciation and interest in outdoor recreation, health, and wellness.
Professional appearance, demeanor, and attitude.
Strong financial acumen. Excellent organizational and communication skills.
Proven track record of providing exceptional customer service.
Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.
Must be willing to sign NDA, non-compete, and IP agreements.
Must be willing to routinely travel to Haus locations, new projects, and event locations.
Must be willing and able to act as a “task force” operations leader for new projects or to provide operational management support at any of our business locations at any time.
Able to work as many hours as the business demands and be willing to maintain a flexible schedule, including nights, weekends and holidays.
College degree preferred / work experience considered.
Experience in a fast-pacedp environment is preferred.
Self-motivated, problem solver, and goal-oriented.
Detail oriented and is able to meet specific tight deadlines and prioritize time.
Proficiency in Office and Google Suite required.
Has the ability to act independently with minimal or no supervision.
ABOUT GRAVITY HAUS
Founded in 2019 by Jim Deters, the mission of Gravity Haus is to create a globally conscious community for the modern adventurer. Our community consists of those who care about the planet and their personal growth. Based in the heart of the Rocky Mountains, we are built for community and tailored to adventure. We aim to curate a sustainable experience for our adventure loving community specializing in uniquely designed guest rooms, functional co-working spaces, world class guided experiences, thoughtfully crafted food and beverage, and holistic training and recovery.
If you’re an entrepreneur, have a passion for hospitality and want to build a community of like-minded adventure enthusiasts, we invite you to submit your resume and application at gravityhaus.com/careers. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. Applicants who do not already have legal
permission to work in the United States will not be considered. Gravity Haus is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.