Sr Client Delivery Manager
We’re looking for a strong Sr Client Delivery Manager who is creative, thorough and sharp as a tack to help our customers get the most out of our Customer Intelligence Platform and Data Collection products.
Our Sr Client Delivery Managers are our platform experts. In this role, you’ll be guiding our clients and end-users through advanced implementations for data collection and customer intelligence in our platform. We’re in search of a collaborator and problem-solver with experience working in a client-facing technical service environment to become an expert resource on our technology.
This role will see you implement and deliver end to end tagging solutions on behalf of large brands on their web, mobile web and in-app environments, with a particular focus on their ad-tech and mar-tech stacks. As a result, you will need to be comfortable and confident in front of clients, and be able to provide demonstrations of the product and/or your solutions.
So, what would you be doing?
Align Customer goals with Signal use cases to provide technical expertise and guidance on Signal product functionality and best practices
Function as a front-line technical resource to Signal customers by troubleshooting, providing technical expertise, and training on Signal products
Provide ownership and oversight on any issues requiring internal escalations to Product or Engineering teams
Empower customers through training on best practices and advanced aspects of product use
Become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry
Assist clients in the adoption of Signal products and improve product offerings by providing client feedback on features to Product Management and Engineering
What do we need from you?
Experience working in the online advertising/marketing space or SaaS with tag implementations and online advertising tools (DMP/DSP/RTB/Attribution/CRM).
Knowledge of best practices for data transfer protocols.
You geek out over troubleshooting and love analysis, detective-work and problem-solving. You’ll be working with lots of grey areas, hunting out inefficiencies and iterating over solutions
You know your audience and can communicate appropriately, effectively translating technical ideas to non-technical people and vice versa
You are service-oriented, have fantastic people skills, and find satisfaction in helping others
You can operate with a sense of urgency, are highly organized, and can use project management, time tracking and collaboration tools to prioritize client requests or bring them to the attention of the account team, if necessary
It’s all in the details - you have a keen eye for them and care deeply about consistency and quality
Bonus points for:
Familiarity with using Bash or Terminal commands to manipulate large data files
Experience using Zendesk, SalesForce, JIRA, or similar ticketing system
Strong technical writing skills, including the creation of training materials and presentations to clients.
We’re looking for Signalites that fall in love with new ideas, can’t stop learning, and are pretty nice, too. You understand that even the most fun kind of work is work, consider putting in the hours as an obvious necessity, and easily deal with change. You think well beyond what is asked of you, and live and breathe the minutiae of the work.
What’s in it for you:
You will work with others who value culture and treating one another like adults. To support this we offer a competitive salary/bonus with great benefits, like: unlimited PTO, 401k, health/dental/vision, STD/LTD, snacks, parental leave, Hack Weeks, great colleagues.
At Signal, we aim to make the intersection between brands and consumers more human by enabling true customer intelligence. Our technology empowers brands to use the first-party data they already own to more accurately understand the customer journey, personalize marketing messages and transform insight into business value. Signal leverages real-time data collection, hosts and maintains a dynamic brand identity graph and unifies profiles to enrich customer knowledge and open up new opportunities for brand engagements. Learn more at www.signal.co.
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Signal are considered without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.