JOB DESCRIPTION

     JOB TITLE:            Enterprise System Administrator           

DEPARTMENT:           Information Technology

REPORTS TO:             Chief Information Officer

JOB SUMMARY:           

The Enterprise Systems Administrator is responsible for the administration, management, design, development, interoperability and oversight of the support of the Enterprise Resource Planning (ERP) and the enterprise business systems that integrate with the ERP.  This Administrator role is primarily focused on the NetSuite ERP solution, but, covers other enterprise business systems such as CPQ Tool, eCommerce website and other client portal solutions as built/subscribed to.  This position involves design and development to inter-departmental executive objectives for enterprise systems; direct development of and/or oversight of third-party developers on supplemental applications and system enhancements.

SUPERVISES:               N/A

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1.      Management of the NetSuite ERP solution including:

a.      Evaluation, design, and development of the ERP solution

b.      User Management, role administration

c.      Production & Sandbox release and patch management

d.      Test and QA

e.      User training

f.       Tier 1 & 2 system support and escalation management to 3rd party tier 3 & 4 support provided by The Vested Group (TVG)

g.      Management and approval of 3rd party development resources

h.      Script development for workflow management

i.       Report development and administration including Backlog Daily Report

j.       Form and field level design, configuration and custom development and implementation

k.      Purchase Order, invoice, and other financial instruments

l.       CRM – customer account management

m.    Help Desk form development and administration

n.      Change Control form development and administration

o.      Customer Contract Management form development and administration

2.      Management  of Integration to NetSuite for:

a.      Design, develop and/or oversee the development of integrated applications, evaluable enterprise-level needs and improvements

b.      EDI using SPS System

c.      Credit card payment system using CyberSource

d.      Item and inventory management using Arena

e.      Inventory scanning using RFSmart

f.      Reporting via ForeXight

g.       Tax management using Avalara

h.      Relief Portal integration for client agreements, outstanding balances, online payments, File import/exports via SFTP, etc.

i.      eCommerce Site integration for customer management, customer orders, inventory, pricing

j.       Future Zendesk customer support ticketing solution

3.      Management  of the Configure, Price & Quote (CPQ) Tool utilizing Oracle CPQ/APEX solution

a.      Assessment of functional sufficiency of organizational tools; develop and implement company's specific modifications as needed

b.      User management, role administration

c.      Production & Sandbox release management

d.      Tier 1 & 2 system support and escalation management to 3rd party tier 3 & 4 support provided by Viscosity

e.      Paired programming with Viscosity on initial APEX build

f.      APEX low-code development projects as assigned

g.       Integration configuration and management to NetSuite, Arena and potential future Contract Management

4.      Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES:

  • ·PC literacy with strong competency in all Microsoft Office Suite programs is essential
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to multi-task and project manage
  • Ability to function well in a high-paced and at times stressful environment
  • Ability to use independent judgment in resolving various issues
  • Ability to collaborate with team members and other departments

EDUCATION AND EXPERIENCE:

Education:  Bachelors’ degree in computer information systems              

Experience:  2-3 years of NetSuite Administration, 1-2 years of SQL, 2-3 years of scripting and / or low-code development tools

Certifications & Licenses:  NetSuite Certified Administrator

PHYSICAL REQUIREMENTS:

Working Conditions:  Office environment, working remotely 50% of the time.  Must be able to work in an on-call atmosphere.

Physical Activities:  Occasional standing, stooping, and lifting up to 15 pounds

Physical Demands:  Must be able to sit and work at a computer for long periods of time