Are you a dedicated and knowledgeable Automotive Service Advisor with exceptional customer service skills? Our dealership has been family-owned and operated for over 50 years, with many long-term employees. We are seeking a candidate to join our team and become a part of our dealership family.
As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their vehicles receive the highest stand of care.
Key Responsibilities:
- Greet customers and listen attentively to their vehicle concerns
- Accurately document customer issues and vehicle symptoms
- Provide detailed explanations of services and repairs needed
- Prepare accurate cost estimates and timelines for repairs
- Coordinate with technicians to ensure timely and efficient service
- Keep customers informed about the status of their vehicles
- Handle customer complaints and questions with professionalism
- Maintain comprehensive records of all service transactions
- Recommend additional services and products when beneficial to the customer
Ideal Candidate Traits:
- Customer-focused with a friendly and approachable demeanor
- Highly organized with strong time-management skills
- Detail-oriented and proactive in problem-solving
- Capable of explaining technical information clearly and concisely
- Sale-savvy, with the ability to recommend additional services and products confidently
Qualifications:
- 2+ years experience as an Automotive Service Advisor or similar role
- Valid Drivers License required
- General Motors experience preferred
- Reynolds & Reynolds experience preferred
- Strong knowledge of automotive systems and repair procedures
- Excellent customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in using computer systems and service management software
Benefits:
- Comprehensive salary with performance-based incentives
- Health, dental, and vision insurance
- Paid time off and holidays
- 401k plan
If you believe you are ready for this great opportunity, contact us today.