About GeoLinks:

Founded in 2011, GeoLinks is the fastest growing internet service provider in the state. We offer high-speed internet access to businesses, non-profits, and anchor institutions all over California who are looking for a provider that cares about their business and needs. We are a fast-paced, tech-orientated, customer focused company looking for dynamic self-starters who are looking to make an impact. Headquartered in Ventura County our mission is to offer the best company culture around, one that combines respect, collaboration and a “best idea wins” mantra. If you’re looking for a company that wants to hear your innovate ideas as well as a company that is family oriented and believes in work-life balance we’d love to hear from you!

SUMMARY:

We are looking for an Sales Account Manager to create long-term, trusting relationships with our customers. The Sales Account Manager’s role is to oversee a portfolio of assigned customers and develop new business from existing clients. This role will forge deeper relationships, improve customer satisfaction, and increasing account retention. The representative will act as a customer advocate bridging the customer service and sales environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify sales opportunities within existing accounts to achieve monthly  goals

• Provide strategic value by educating customers about additional GeoLinks Products and Services
• Attain or exceed monthly sales and contract renewal rates

• Increase customer satisfaction by proactively assisting customers with account management needs, including: Bandwidth Increases, New Service Procurement, and general activities to promote an overall positive and lasting relationship

• Follow up with Clients to facilitate overall experience and  identify any challenges to ensure that clients expectations have been met
•          Respond to inbound email or chat requests from prospects and attempt to close opportunities online or over the phone
•          Provide accurate and detailed sales forecast of identified and proposed opportunities
•          Document all initial and on-going customer contacts in the appropriate databases
•          Participates in trade shows, business mixers and conventions as needed  

        Position Requirements:

•     Serve as the lead point of contact for all customer account management matters
•         Build and maintain strong, long-lasting client relationships
•          Negotiate contracts and close agreements to maximize profits
•          Develop trusted advisor relationships with key accounts, customers, and partners
•         Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•          Clearly communicate the progress of initiatives to internal and external stakeholders
•         Develop new business with existing clients and/or identify areas of improvement to meet sales goals
•          Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
•          Prepare reports on account status
•          Assist with challenging client requests or issue escalations as needed
•      Collaborate with sales team to identify and grow opportunities within territory

Benefits:

• Full gym, game room, and basketball court for employee and family use
• Paid Paternity / Maternity Leave
• Health, Vision, and Dental Plans offered
• 401K
• Long-term Disability
• 100k Life Insurance